Jazmin Alcantara
Queens,NY
Summary
Full-time student pursuing a Bachelor of Science in Accounting with a concentration in Public Accounting. Dedicated and enthusiastic professional with 2 years of experience. Outgoing Receptionist Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
2
2
years of professional experience
Work History
Reception Supervisor
Aire Ancient Baths
09.2023 - Current
- Process reservations, check-ins, and payments in accordance with company guidelines and procedures
- Provide information and assistance in person, over the phone, and via email.
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed and trained staff, established and monitored goals, and conducted performance reviews.
- Completed physical inventory counts each month.
Receptionist
Aire Ancient Baths
11.2022 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handle all incoming calls, emails, and mail correspondence
- Process reservations, check-ins, and payments in accordance with company guidelines and procedures
- Provide information and assistance in person, over the phone, and via email.
- Kept reception area clean and neat to give visitors positive first impression.
Club Assistant Manager
Blink Fitness
07.2021 - 11.2022
- Hired, trained, and developed all new hires entering the company
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Collaborated with senior managers and corporate teams to drive sales and metrics and key performance indicator reports
- Managed the entire cash reconciliation and deposit process
- Resolved and addressed members' feedback to ensure a high level of satisfaction.
- Handled customer complaints in a professional and courteous manner.
- Greeted customers and offered them assistance.
Education
Accounting, Public Accounting
York College
Queens, NY12.2023
Skills
- English
- Spanish
- Proficient in Google Applications (Drive, Presentation, Documents)
- Microsoft Excel
- Microsoft Office
- Financial Statement Analysis
- Inventory Management
Extracurricular Activities
National Association of Black Accountants - York College, Member, Proactively engages in club events to gain valuable insights into diverse career paths, and the CPA exam within the Accounting industry, Seeks mentorship from board members to foster personal, academic, and professional growth with a particular focus on developing expertise in Taxation and Public Accounting
Timeline
Reception Supervisor
Aire Ancient Baths
09.2023 - Current
Receptionist
Aire Ancient Baths
11.2022 - 09.2023
Club Assistant Manager
Blink Fitness
07.2021 - 11.2022
Accounting, Public Accounting
York College
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