Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jazmin Barratt

Warwick

Summary

Certified Nursing Assistant with 7 years of experience in enhancing patient comfort and independence, proficient in medical terminology and data entry. Demonstrates strong problem-solving and communication skills, effectively collaborating with nursing staff to provide comprehensive care. Eager to leverage expertise in healthcare and customer service in roles focused on data entry and client support, ensuring high quality, efficient service delivery.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Seasonal Advisor II, Technical Support Specialist

Concentrix
Warwick
02.2024 - 05.2024
  • Resolved technical issues for Intuit and Google, enhancing customer satisfaction and support quality
  • Implemented advanced technical troubleshooting protocols for enterprise clients, streamlining resolution processes and reducing ticket escalation rates
  • Managed complex technical support cases for Google and Intuit platforms, delivering solutions that enhanced client operational efficiency
  • Developed and executed customized support strategies, ensuring consistent high-quality resolution outcomes for diverse technical challenges
  • Orchestrated systematic problem diagnosis across multiple technology platforms, maintaining exceptional service quality standards
  • Fostered strong partnerships with cross-functional teams to resolve complex technical issues, enhancing overall support effectiveness

Certified Nursing Assistant

Intelycare
Warwick
10.2020 - 04.2024
  • Assist patients with daily activities, enhancing comfort and independence
  • Monitor and record vital signs, ensuring timely medical response
  • Collaborate with nursing staff for comprehensive patient care
  • Maintain accurate, HIPAA-compliant records in EHR systems

Team Lead Associate/Office Assistant

H&R Block
Warwick
07.2023 - 10.2023
  • Managed client appointments and inquiries, enhancing customer satisfaction and office efficiency
  • Organized filing system for seamless document retrieval, boosting operational productivity
  • Assisted staff with data entry and administrative tasks, improving team workflow and accuracy

Seasonal Patient Scheduler/Interviewer

Professional Research
Warwick
01.2022 - 04.2022
  • Processed patient insurance and ensured HIPAA compliance, enhancing data accuracy and security
  • Facilitated patient check-in/out, improving clinic efficiency and patient flow
  • Monitored scheduling policies, optimizing appointment management and reducing wait times
  • Evaluated patient satisfaction surveys, contributing to service improvements
  • Updated medical records with precision, supporting comprehensive patient care
  • Analyzed patient satisfaction surveys to identify service improvements while ensuring accurate medical history documentation and insurance information updates
  • Coordinated with medical staff to optimize appointment scheduling, maintain patient records, and ensure smooth clinic operations

Education

Associate of Arts - General Studies

Community College of Rhode Island
Warwick, RI
01.2024

Associate of Arts - Paralegal Studies

Community College of Rhode Island
Warwick, RI
01.2023

Skills

  • Customer Service
  • Data Entry
  • Insurance Verification
  • Record Keeping
  • Communication
  • Healthcare
  • Medical Terminology
  • EHR Systems
  • Problem Solving
  • Microsoft Office
  • Google Suite
  • SharePoint
  • PCM
  • Patient Care
  • Adaptability
  • Avaya Software
  • Salesforce Software
  • Conflict Resolution
  • Technical support

Certification

Certified Nursing Assistant, 01/01/18, Active in RI

References

References available upon request.

Timeline

Seasonal Advisor II, Technical Support Specialist

Concentrix
02.2024 - 05.2024

Team Lead Associate/Office Assistant

H&R Block
07.2023 - 10.2023

Seasonal Patient Scheduler/Interviewer

Professional Research
01.2022 - 04.2022

Certified Nursing Assistant

Intelycare
10.2020 - 04.2024

Associate of Arts - General Studies

Community College of Rhode Island

Associate of Arts - Paralegal Studies

Community College of Rhode Island

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Jazmin Barratt