Assisted customers with Spanish-language inquiries in a timely and professional manner.
Maintained hospitable and accommodating customer service
Maintained high levels of customer satisfaction through empathetic listening and personalized attention.
Worked well in a team setting, providing support and guidance.
Skilled at working independently and collaboratively in a team environment.
Organized and detail-oriented with a strong work ethic.
Proved successful working within tight deadlines and a fast-paced environment.
Team Lead
Crumbl Cookies
Henderson, NV
07.2024 - 04.2025
Delegate tasks and responsibilities effectively to team members based on skill and workload to effectively manage high stress situations.
Delegated and managed tasks for the Owner/Operator when he/she was unavailable and needed the support to ensure business continued to operate.
Completed store opening and closing procedures and balanced tills.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for potential returning customers.
Efficiently managed communications to ensure that upper management remained focused on strategic priorities, shielding them from complex situations.
Crew Member
McDonald's
Boulder City, NV
08.2023 - 05.2024
Promoted a safe work environment by enforcing adherence to company policies and safety regulations to ensure successful audits and safety evaluations.
Assisted in the resolution of customer complaints by addressing issues promptly, ensuring positive experiences for clients while maintaining company standards.
Passionate about learning and committed to continual improvement.
Worked effectively in fast-paced environments.
Crew Member
McDonald's
Cedar City, UT
02.2023 - 08.2023
Collaborated with team members to meet high standards of service during peak hours.
Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
Operated cash register for cash and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage consistently returning business.