Jazmin Bravo
Fort Worth,TX
Summary
Dynamic Office Manager with a proven track record at La Familia Insurance LLC, excelling in report preparation and employee training. Adept at enhancing team performance through effective coaching and problem-solving. Committed to delivering exceptional customer service while managing inventory efficiently. Recognized for fostering a collaborative work environment and driving operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager's
La Familia Insurance LLC
Fort Worth, TX
2020.03 - Current
- Provided administrative support to management team including preparing reports and presentations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Responded to customer inquiries via phone or email in a professional manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed office inventory and placed new supply orders.
Forklift Operator
Del Monte Foods
Fort Worth, TX
2019.04 - 2019.10
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Prepared finished stock for shipment by identifying, pulling and packing product.
- Packaged, labeled and tagged goods before transfer.
- Estimated weights, heights, and centers of balance to make precise placements.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
Retail Sales Associate
Marshalls & HomeGoods
Fort Worth, TX
2018.06 - 2019.04
- Greeted customers upon entering the store and provided assistance.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
Success High School
Fort Worth, TX2019-05
Skills
- Microsoft Office
- Report preparation
- Customer service
- Inventory management
- Employee training
- Performance evaluation
- Self motivation
- Problem-solving
- Team bonding
- Data entry
Languages
Spanish
Native/ Bilingual
Accomplishments
- 5 years of excellent service
- Top selling agent
Certification
- General Lines license
Timeline
Office Manager's
La Familia Insurance LLC
2020.03 - Current
Forklift Operator
Del Monte Foods
2019.04 - 2019.10
Retail Sales Associate
Marshalls & HomeGoods
2018.06 - 2019.04
High School Diploma -
Success High School