Jazmin Brown
Waxahachie,TX
Summary
Customer-oriented professional with a background in childcare and customer service, skilled in communication, de-escalation, and multitasking. Experienced in handling high-volume interactions, following procedures, documenting information accurately, and supporting team members through training and mentorship. Committed to providing reliable, empathetic, and efficient customer support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Teacher
Lion Heart Children's Academy
Irving, TX
04.2024 - 04.2025
- communicated clearly and professionally with parents and staff to address concerns, answer questions, and provide timely updates - similar to supporting customers through phone, chat, or email.
- Demonstrated strong active listening skills to understand needs, concerns, and emotions, and respond with empathy and appropriate solutions.
- Followed structured policies, procedures, and schedules while adapting to individual needs
- Served as a peer mentor, providing guidance and support to new and existing teachers
Lead Teacher
Primrose Schools
Grand Prairie, TX
07.2021 - 04.2024
- Developed and implemented age-appropriate lesson plans to enhance student engagement and learning outcomes.
- Facilitated a positive classroom environment that encouraged social, emotional, and academic growth among students.
- Collaborated with parents to communicate progress and address individual student needs effectively.
- Mentored and trained new teachers on curriculum standards and effective teaching strategies.
Team Member
Whatabuger
Grand Prairie, TX
01.2019 - 04.2021
- De-escalated customer issues related to orders, wait times, or payment concerns in a high volume environment
- Demonstrated strong time management skills in a fast-paced, metrics driven environment
- Managed inventory levels, ensuring stock availability and timely replenishment of supplies.
- Communicated clearly and professionally with customers to ensure order accuracy and a positive experience
Education
High School Diploma -
Sam Houston High School
Arlington, TXSkills
- Adaptability to changing procedures or tools
- Accurate data entry and documentation
- Empathy-driven customer support
- Conflict resolution and de-escalation techniques
- Peer mentoring and onboarding support
- written and verbal communication
Certification
- Cosmetology License
Languages
English
Timeline
Lead Teacher
Lion Heart Children's Academy
04.2024 - 04.2025
Lead Teacher
Primrose Schools
07.2021 - 04.2024
Team Member
Whatabuger
01.2019 - 04.2021
High School Diploma -
Sam Houston High School