Jazmin Castillo-Macias

• Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
• Efficiently managed food and beverage orders, ensuring timely delivery and accuracy.
• Collaborated with kitchen staff to maintain smooth workflow during peak hours.
• Trained new servers on menu items, service standards, and point-of-sale systems.
• Managed pub floor operations as lead server, maintaining high service standards despite frequent lack of managerial presence during peak hours.
• Resolved customer complaints promptly, maintaining positive dining experiences.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Cultivated warm relationships with regular customers.

• Facilitated entry-level administrative support, acting as the central hub for company information.
• Facilitated scheduling and installation processes to enhance client satisfaction and support team efficiency.
• Managed daily scheduling and financial tracking through proficient use of Google Calendar and QuickBooks Pro.
• Executed drafting of estimates and creation of invoices to streamline billing processes.
• Cultivated in-depth knowledge of company protocols and building materials through extensive field experience and current office responsibilities.
• Engaged with clients in showroom and yard to establish rapport and support their construction objectives.
• Fostered strong client relationships by emphasizing compassion and patience throughout the project journey.

• Created positive and welcoming environment for guests and colleagues. Displayed genuine charm and helpful spirit to support team interactions.
• Elevated guest satisfaction by expertly guiding them in menu choices and recommending complementary items. Enhanced dining experiences through tailored menu guidance and strategic suggestions for additional selections.
• Analyzed customer feedback to identify enhancements for dining experiences and optimize sales performance.
• Fostered effective dialogue with kitchen personnel to guarantee accurate interpretation of menu specifications.
• Developed and documented detailed ingredient terminology and preparation techniques to enhance culinary consistency.
• Cultivated robust client relationships to consistently exceed sales targets.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

• Executed daily opening and closing procedures for club facility, coordinating equipment arrangement and optimizing guest service operations.
• Organized and maintained employee schedules to facilitate cross-departmental support, enhancing operational efficiency in tennis, lifeguard, kids club, and childcare areas.
• Collaborated with trainers and instructors to ensure successful organization and oversight of health and fitness initiatives.
• Facilitated facility tours for visitors, addressing inquiries and promoting membership opportunities.
• Facilitated positive engagement with colleagues and guests, contributing to an inviting and supportive workplace culture.

Enforced health and safety regulations through rigorous policy and procedure adherence to minimize risk.

• Coordinated special events and programs to enhance community engagement and participation.