Rachel Schumacher
Lake In The Hills,IL
Summary
Dynamic hospitality professional with expertise in guest relations, entrance management, and efficient server load balancing. Proven ability to enhance operational efficiency and deliver exceptional dining experiences through effective multitasking and collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
DC Cobb's
Huntley, IL
11.2023 - Current
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stocked service areas with supplies during slow periods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Ensured that each guest was served courteously, quickly, and efficiently.
Cashier
Woodmansfoodmarkets
Carpentersville, IL
07.2022 - 10.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Crew Trainer/Crew Member
Canes Chicken Fingers
Crystal Lake, IL
11.2021 - 09.2022
- Instructed trainees in food safety practices such as proper hand-washing, food storage temperatures, and avoiding cross contamination.
- Assisted with onboarding of new hires by explaining job duties and expectations.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Demonstrated the correct way to use the register, handle cash, and process credit cards.
- Provided constructive feedback and one-on-one coaching to employees.
Education
High School Diploma -
Huntley High School
Huntley, IL05-2023
Skills
- Reliable Work Habits
- Hygiene Compliance
- Calm demeanor
- Server training
- Effective Team Collaboration
- Positive guest interactions
- Customer Engagement
Certification
- CNA Certificate
- CPR Certified
- EMR Certified
Languages
Spanish
Limited
Affiliations
- Give bonnie strong foundation
- Feed my starving children
- volunteered at a food pantry
Accomplishments
- Kings High School Hockey Club
- Choir
- Honors list in middle school
References
References available upon request.
Timeline
Server
DC Cobb's
11.2023 - Current
Cashier
Woodmansfoodmarkets
07.2022 - 10.2023
Crew Trainer/Crew Member
Canes Chicken Fingers
11.2021 - 09.2022
High School Diploma -
Huntley High School
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