Jazmin Corral
Summary
Customer service professional with 8+ years of experience in corporate business environments. Provides exceptional multichannel customer support and is knowledgeable about promotions and PR strategies. Works collaboratively across different departments to quickly resolve customer issues and increase sales. A quick learner with a strong work ethic eager to contribute to a dynamic team.
Overview
7
7
years of professional experience
Work History
Customer Engagement Specialist
Sigma Beauty
Mendota Heights, MN
11.2020 - Current
- Provide excellent multi-channel customer support.
- Address questions and concerns from customers in a timely and effective manner.
- Process customer orders and returns accurately.
- Facilitated account setup and problem-solving for clients.
- Build and maintain customer and company relationships.
- Assess and authorize customer reviews.
- Collect sales data and maintain database.
- Customer feedback and sales reporting.
- Develop and execute sales strategies to increase revenue and customer satisfaction.
- Provided product expertise and support.
- Coordinate product send-outs.
- Create engaging social media content to enhance brand presence.
- Manage and maintain the daily promotional web page and ensure accurate disclaimers.
Customer Service Representative
The UPS Store
West Saint Paul, MN
09.2017 - Current
- Provide excellent customer service and communication skills.
- Resolve customer issues efficiently and accurately
- Customer data entry.
- Process domestic and international shipments.
- Handle and package customer orders.
- Support printing services and assist customers with related needs.
Outreach Intern
Lead MN
West Saint Paul, MN
11.2019 - 02.2020
- Led outreach for census sign-ups and voter registration, engaging with local communities (door-to-door, schools).
- Managed data collection and reporting for sign-ups, ensuring accuracy and timeliness.
- Conducted cold-calling campaigns to raise awareness for voter registration and census participation.
- Assisted with organizing and coordinating events to drive engagement.
Skills
- Customer service
- Shopify, Klaviyo, Canva, Yotpo, Magento, Zendesk
- Customer reviews management
- Multichannel customer support
- Order management and problem-solving
- Order fulfillment and return processing
- Sales strategy support
- Email and SMS marketing
- Promotions and disclaimers
- Web page management
- Campaign strategy and performance
- Rewards programs
- Managing and optimizing customer loyalty programs
- Content creation and social media management
- PR and partnerships: credential review, and product send-outs
Languages
Spanish
Native/ Bilingual
Timeline
Customer Engagement Specialist
Sigma Beauty
11.2020 - Current
Outreach Intern
Lead MN
11.2019 - 02.2020
Customer Service Representative
The UPS Store
09.2017 - Current
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