Jazmin Harriel
N Las Vegas,NV
Summary
Ambitious, career-focused job seeker, anxious to obtain a position to help launch a long lasting career while achieving company goals.
Overview
10
10
years of professional experience
Work History
Claims Service Ambassador
Wawanesa General Insurance
San Diego, CA
10.2019 - Current
- Reviewed previous claims for possible fraud or misrepresentation of facts.
- Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.
- Investigating, evaluating and settling insurance claims
- Determining whether the insured’s policy covers the claimed loss
- Deciding an appropriate amount the company should pay out
Fraud and Risk Analyst
DraftKings
Las Vegas, NV
09.2015 - 10.2019
- Analyzed large volumes of data from multiple sources using advanced analytics techniques and systems.
- Conducted data analysis using various software tools such as SAS, SQL, LexisNexis, AML and others.
- Reviewed transaction patterns to detect fraudulent activities across multiple channels.
- Performed risk assessment of customers based on their profiles, behaviors and past records.
- Investigated possible fraudulent transactions by gathering evidence from internal systems and external sources.
Retention Specialist Team Lead
Push Innovation Live
Irvine, CA
09.2013 - 10.2015
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Motivated teams by recognizing and rewarding excellence.
- Audited calls periodically to ensure adherence to company standards by all agents.
- Collaborated with cross-functional teams such as sales, marketing, technical support.
Education
Some College (No Degree) - Medical Assisting
Mian Institute
Las Vegas, NVSkills
- Exceptional in Chat, Email as well as Remote
- Collecting Information
- Proficient With Avaya, Lexis Nexis
- Fraud Patterns
Timeline
Claims Service Ambassador
Wawanesa General Insurance
10.2019 - Current
Fraud and Risk Analyst
DraftKings
09.2015 - 10.2019
Retention Specialist Team Lead
Push Innovation Live
09.2013 - 10.2015
Some College (No Degree) - Medical Assisting
Mian Institute