Jazmin Howard
Hollywood,FL
Summary
Dedicated medical professional with a decade of experience, demonstrating a strong commitment to patient care and exceptional interpersonal skills. Proven ability to thrive in fast-paced environments, characterized by patience, active listening, and thoughtful responses, ensuring efficiency and timeliness in all interactions. Adaptability and a passion for continuous growth reflect a strong work ethic and dedication to excellence within any organization. Reliability and outstanding customer service skills enhance the capacity to manage high-pressure situations effectively, fostering employer satisfaction and team cohesion while delivering compassionate solutions to patients and clients.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Mental Health Technician
Broward Heath Medical Center
Fort Lauderdale, FL
04.2024 - 05.2026
- Monitored patients exhibiting altered mental states, documenting assessments every 15 minutes on observation checklists. Assisted in redirecting aggressive or confused behaviors through appropriate hygiene practices for disabled patients. De-escalated situations with combative patients due to mental health challenges. Measured vital signs every 4 hours and supported lab draws and EKG procedures. Floated across various hospital departments, including the ER, psychiatric ward, and resident floors. Collaborated with a diverse patient demographic, ranging from newborns to geriatric individuals.
- Monitored patient behavior and mental health status to ensure safety and compliance with treatment plans.
- Assisted in implementing therapeutic interventions under the guidance of licensed professionals.
- Documented patient progress and observations accurately in electronic medical records systems.
- Collaborated with multidisciplinary teams to develop individualized care strategies for patients.
- Educated patients about coping strategies and resources available for mental health support.
- Trained new staff on operational procedures and best practices for patient care techniques.
- Led crisis intervention efforts, employing de-escalation techniques to manage challenging situations effectively.
- Improved workflow efficiency by refining communication protocols among healthcare providers and departments.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Lead Wellness Coordinator / Medical assistant
Walk-in to wellness : Dr. Jason Zannis
12.2023 - 04.2024
- Assisted patients with intake of chief complaints and histories of present illness. Supported minor procedures such as cyst and abscess drainage, and botox filler administration. Conducted phlebotomy procedures and managed medication prescriptions and refills. Maintained inventory levels and ensured cleanliness of exam rooms. Performed EKGs and uploaded laboratory and radiology reports. Aided front office staff with administrative tasks. Led the wellness department with a focus on patient care. Provided comprehensive wellness services, including hormone replacement and IV therapy. Conducted gut health assessments and food sensitivity testing. Facilitated body composition analysis and designed weight loss programs. Demonstrated peptide therapies for muscle gain. Guided patients in self-administering injections at home. Followed up with patients on treatment protocols. Managed medication orders and supervised patient health while on various protocols.
- Developed and implemented wellness programs tailored to client needs.
- Coordinated workshops and events promoting holistic health practices.
- Monitored client progress and adjusted plans for optimal outcomes.
- Educated clients on nutrition, exercise, and mental well-being strategies.
- Collaborated with healthcare professionals to enhance service offerings.
- Managed outreach initiatives to increase community engagement in wellness activities.
- Trained and mentored junior staff on wellness program delivery techniques.
- Analyzed program effectiveness and recommended improvements based on feedback.
- Served as a liaison between employees and management, addressing concerns related to workplace wellness policies and practices.
Medical Assistant
Miami Beach Pediatrics
Miami Beach, FL
02.2021 - 12.2023
- Facilitated primary care for patients from newborns to young adults, assisting with intake, vital sign monitoring, and the administration of vaccines and medications. Performed allergy testing, triage, catheter placements for urine collection, and phlebotomy to support clinical needs. Managed lab inventory and maintained comprehensive charting. Supported front office operations, including scheduling appointments, verifying insurance, handling high-volume calls, and processing patient check-ins and co-pays.
- Administered immunizations and conducted patient screenings to ensure compliance with health regulations.
- Assisted in developing and implementing patient care plans to enhance treatment outcomes.
- Coordinated scheduling of appointments, optimizing clinic workflow for improved efficiency.
- Educated patients on medical procedures, fostering better understanding and adherence to care instructions.
- Managed electronic health records system, ensuring accurate and timely documentation of patient information.
- Trained new staff on office protocols, enhancing team performance and service delivery standards.
- Streamlined inventory management processes, reducing waste and ensuring availability of medical supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Office Manager/ Lead Medical Assistant
Flawless Icon Med Spa
Miami, FL
01.2019 - 02.2021
- Consulted with new patients regarding both invasive and non-invasive procedures to address their specific concerns. Assisted in managing inventory and administrative tasks related to pharmaceutical scripts and patient orders. Coordinated office payroll and staff scheduling to maintain compliance with medical standards and regulations.
- Streamlined office operations, enhancing efficiency and productivity across all departments.
- Managed scheduling and calendar coordination for staff and client appointments.
- Developed and implemented administrative procedures to improve workflow efficiency.
- Supervised front desk operations, ensuring exceptional customer service standards were met.
- Trained and mentored new employees on office protocols and best practices.
- Coordinated inventory management, optimizing supply levels for seamless operations.
- Oversaw financial record-keeping, ensuring accuracy in billing and payments processing.
- Collaborated with healthcare providers to ensure compliance with industry regulations and standards.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Medical Assistant
Port of Miami Medical Clinic
Miami, FL
11.2016 - 01.2019
- Facilitated thorough collection of patient medical histories, enhancing care delivery. Executed efficient phlebotomy and vaccination protocols, ensuring patient safety. Contributed to successful surgical outcomes through active support of medical staff.
- Led quality assurance initiatives, improving patient satisfaction scores through enhanced service delivery practices.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Receptionist
Law office of Lance Denha
Coral Springs, FL
03.2015 - 09.2016
- Managed appointment scheduling, payment processing, and document submission to paralegal for arraignments.
- Managed front desk operations, ensuring seamless communication between clients and attorneys.
- Coordinated scheduling for client appointments, optimizing attorney calendars for efficiency.
- Maintained electronic filing systems, enhancing document retrieval speed and accuracy.
- Assisted in preparing legal documents, ensuring compliance with office standards and procedures.
- Implemented office supply inventory management system, reducing costs through strategic vendor negotiations.
Education
High school diploma -
North Broward Christian School
Fort Lauderdale, FL06.2015
Diploma - Medical Assistant
Florida Career College
Fort Lauderdale, FL12.2016
Skills
- Triage
- Vital Signs
- Team Work
- Flexibility
- Medical Scheduling
- Inventory management
- Problem-solving
- Phlebotomy
- Critical Care Experience
- Anatomy Knowledge
- Leadership
- Patient Care
- Phone Etiquette
- Supervising Experience
- Computer skills
- Insurance Verification
- Office Management
- Wound care
- Customer service
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- Active listening
- Critical thinking
- Data entry
- Relationship building
- HIPAA compliance
- Medical terminology knowledge
- EMR / EHR
- Clinical documentation
- Reliable team player
- Compassionate
Certification
CPR Certification, First Aid CPR AED, Bloodborne Pathogens, Basic Life Support (BLS), BLS for Healthcare Providers, BLS Certification, CCMA Certification, AED Certification, Certified Medical Assistant
Additional Information
Authorized to work in the US for any employer
Personal Information
- Title: Medical Assisting/ Patient Coordinator / Leadership / Mental Health Tech
- Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Timeline
Mental Health Technician
Broward Heath Medical Center
04.2024 - 05.2026
Lead Wellness Coordinator / Medical assistant
Walk-in to wellness : Dr. Jason Zannis
12.2023 - 04.2024
Medical Assistant
Miami Beach Pediatrics
02.2021 - 12.2023
Office Manager/ Lead Medical Assistant
Flawless Icon Med Spa
01.2019 - 02.2021
Medical Assistant
Port of Miami Medical Clinic
11.2016 - 01.2019
Receptionist
Law office of Lance Denha
03.2015 - 09.2016
High school diploma -
North Broward Christian School
Diploma - Medical Assistant
Florida Career College