Beverly Baldwin
Southfield,MI
Summary
Im detail oriented with effective communication skills, I have the ability to adapt to numerous environments. My objective is to obtain a position in which I can develop knowledge and utilize my skills in a professional manner.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Mental Health Technician
PONTIAC General Hospital
05.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Group Facilitator
WiderCircle Inc.
07.2021 - Current
- I Facilitate groups on preventative medicine advise of the many benefits of There medical plan how to take advantage of those benefits that are free no cost to them like Silver Sneakers program this is a free gym membership many seniors still don't know about also how to get the most out of life longevity
Caterer
Camilles Catering LLC
06.2006 - Current
- Cooking since I was 11 yrs old learned how to cook my 1st meal in Jr High School been cooking every since I cooked family meals for a family of nine at 11 yrs old
- If you tell me what you want I can cook it
- No matter Wonderful gift from God I catered weddings Repast Graduations baby shower bridal showers Batchelor party's golden anniversaries sliver anniversaries retirement parties Serve desired meals I have a very wide verity of meals on the menu specialize in Soul food top of the line also bake pies cakes
Senior Care Provider
Home Instead
12.2020 - 07.2021
- Senior Care Hands on Hand
Field Technician
URG
12.2018 - 01.2019
- I went door to door switching old load control meters I used a handheld computer to assist with setup of new load control meter
- I entered in information took pictures operated handheld throughout process of swaping out meters I opened the old meters up measured for positive source
- If I didn't receive a positive source I did not replace the meter
- When I replaced the meter I took the caps of wiring always connected the red & black wires first those were the positive source.
Customer Service Representative
Verizonwireless
05.2000 - 06.2006
- I started out in the call center inbound dialer with a 2 minute average handling time
- I met my average handling time, average hold time
- Assisted customers with billing activation contact renewal troubleshooting accessorie sales current promotions w/2yr contract renewal customer retention L took a position at our Orchard Lake store Customer Service/sales as Customer Service my job remained the same except it was person to person
- We lost our Store Manager to a family emergency
- I was asked to become interim Manager via District Manager I agreed to become interim Manager as Manager Opened store every morning
- Closed store every night made sure alarm was set
- I took care of our daily Bank Deposits assessed all drawers for shortages and proper closing details did drawer setups for following day
- Held meetings with sales team to assure agents were meeting their quota`s handled all escalated complaints
- I had end of the year inventory
- Merchandise was counted no shortage due to theft just the merchandise given to customers such as free headsets with the purchase of new equipment
- Made schedules for employees according to vacation personal day it was a fairly busy store I set Sunday's for clean up scheduled employees to assist with cleanup
- The District Manager CEO Regional Manager gave me letters of congratulations for such a good job I received 4000 spending points we had a points bonus program for employees where you could order all sorts ot things luggage household items electronics designer handbags etc,,,, The District Manager ask me if I wanted to apply for a Management position I didn't because I had put in for a transfer to Georgia I transferred to Georgia new store opening I stayed in Georgia for 7 years I had pneumonia was 3 hours away from dying, My sons came to Georgia after I was released from the hospital they moved me back to Detroit.
Customer Service/Collections Representative
Frontier Cellular
09.1998 - 04.2000
- Inbound call's to collect on past due accounts make payment arrangements or start Dunning process if customer was not available due to moving with no forwarding information
- I skip traced to find customer which consisted me calling information asking for customers name and address sometimes I would get the new phone number
- I also contacted utility companies advised I was collecting on delinquent account was looking for customer
- Received updated information on customer contacted customer advised of delinquent account
- Collected amount owed
- Or promise to pay
- Set up for disconnect if customer was 30 days late with new billing period unable to reach disconnect etc I worked on an inbound dialer met my average handling time average hold time
Loan Closer
Towne Mortgage Company
08.1996 - 10.1998
- I Closed loans made sure all loan documents were in the file according to government regulations check title work set up closing for customers to come in and close there loan check documents for what customer had to bring to closing I worked with Conventional Loans, FHA, VA, MSHDA
- I also worked in the Loan Processing Department when they had overtime and were backed up
- I closed 100 loans a month
- I left the company due to wage increase issues.
Loan Setup Specialist
Republic Bancorp Mortgage
07.1996 - 09.1998
- Setup loans on the back side of the computer program corrected errors
- It was a fast pace job I was way behind loans were coming in fast I was the only in my department I worked overtime got caughtup received incentive.
Education
Bachelor's - Business Management
University of Phoenix
Southfield, MI09.1986
Bachelor's - Nursing
Marygrove College
Detroit, MI06.1983
Associate -
Wayne County Community college
Detroit, MI06.1982
Skills
- Call Center
- Customer Service
- Customer Care
- CSA
- CSR
- Customer Support
- Financial Services
- Experience Administering Injections
- Patient Care
- Fair Housing Regulations
- Door-to-Door Experience
- Vital Signs
- Medical Scheduling
- EMR Systems
- Venipuncture
- Microsoft Office
- Meal Preparation
- Home Care
- Phlebotomy
- Caregiving
- Hospital Experience
- Triage
- Workforce development
- Catering (10 years)
- Baking skills (10 years)
Accomplishments
My greatest accomplishment became a sole proprietor of a catering company
- Resolved product issue through consumer testing.
- Collaborated with team of Number in the development of Project name.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Certification
- Medical Assistant, 11/1984
- Computer operations, 01/1983
- First Aid Certification
- CPR Certification
- CNA
Assessments
- Scheduling, Familiar, 04/2019
- Management & Leadership Skills: Impact & Influence, Completed, 10/2019
- Retail Skills: Shelf Stocking, Completed, 04/2019
- Customer Focus & Orientation, Completed, 04/2019
- Memorization, Completed, 04/2019
- Cooking Skills: Basic Food Preparation, Completed, 04/2019
- Call Center Customer Service, Completed, 04/2019
- Principles of Accounting, Completed, 04/2019
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer Service Representative II
Affiliations
- Toastmasters
- American Marketing Association
- American Medical Informatics Association
- Project Management Institute
- International Association of Administrative Professionals
- American Society of Safety Professionals
Timeline
Mental Health Technician
PONTIAC General Hospital
05.2023 - Current
Group Facilitator
WiderCircle Inc.
07.2021 - Current
Senior Care Provider
Home Instead
12.2020 - 07.2021
Field Technician
URG
12.2018 - 01.2019
Caterer
Camilles Catering LLC
06.2006 - Current
Customer Service Representative
Verizonwireless
05.2000 - 06.2006
Customer Service/Collections Representative
Frontier Cellular
09.1998 - 04.2000
Loan Closer
Towne Mortgage Company
08.1996 - 10.1998
Loan Setup Specialist
Republic Bancorp Mortgage
07.1996 - 09.1998
Bachelor's - Business Management
University of Phoenix
Bachelor's - Nursing
Marygrove College
Associate -
Wayne County Community college
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