Jazmin Laguna
Chaparral,US
Summary
Detail-oriented professional with extensive experience in customer service and operations management. Demonstrates exceptional problem-solving abilities and strong communication skills, fostering a collaborative environment among team members. Recognized for identifying issues swiftly and implementing effective solutions, ensuring seamless operations. Committed to continuous learning and improvement, striving to enhance both personal skills and team dynamics.
Overview
5
5
years of professional experience
Work History
FOH
Panda Express
El Paso, US
05.2023 - Current
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Measure or weigh flour or other ingredients to prepare batters, doughs, fillings, or icings, using scales or graduated containers
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment
- Substitute for or assist other cooks during emergencies or rush periods
- Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable
- Adapt the quantity of ingredients to match the amount of items to be baked
- Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Clean food preparation areas, cooking surfaces, and utensils
- Take customer orders and convey them to other employees for preparation
- Perform marketing and advertising services
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
- Assist with preparing and serving food and beverages
- Collect payments from customers
- Clean service or seating areas
- Order or receive supplies or equipment
- Take out the garbage
- Estimate requirements and order or requisition meat supplies to maintain inventories
- Maintain sanitation, health, and safety standards in work areas
- Take and prepare to-go orders
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented acceptably
- Count money and make bank deposits
Cashier/Drivethrough
Whataburger
El Paso, US
05.2022 - 04.2023
- Take orders in the drive-through and lobby
- Charging orders in drive-through and lobby
- Bagging orders
- Ensuring drive through and lobby are clean and sanitary
- Ensuring the restroom is clean
- Working frier
- Taking out online orders
- Taking out drive-through orders
- Restocking drive-through and lobby
- Grill Prep
- Grill
- Keeping storage area organized
- Assisting in the opening shift
- Making sure customers are satisfied
- Ensuring customers get food timely and fresh
- Promoting new menu items and encouraging customers to use the Whataburger app
- Answering any questions customers may have or concerns they may have
- Having a friendly and fun attitude
- Shift management
- Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable
Teacher assistant Intern
On Track Pre-k East
County
07.2021 - 08.2021
- Assisting the teacher in taking care of the students
- Ensuring the students learn proper mannerism and behavior
- Keeping students active and engaged in classroom activities
- Ensuring students of special need are safe and comfortable in classroom and willing to engage with other students
- Helping transfer any paperwork or material teachers need to other classes
- Prep Classes for the coming semester
- Prepping supplies to be transferred to other schools and the school I was working at
- Cleaning the classrooms
- Helping decorate classrooms
- Organizing school supplies
- Assist in front office taking calls and relaying messages to principal
Cashier/Carhop
Sonic
El Paso, US
12.2019 - 03.2020
- Charging Drive Through and Lobby
- Taking orders for drive through and Lobby
- Ensuring lobby and drive through were clean/sanitary
- Keeping drive through and lobby stocked
- Carhopping orders
- Bagging customer orders
- Making shakes
- Making slushies
- Making soft drinks
- Making ice cream
- Working frier
- Assisting in closing shift and opening shift
- Making sure customers are satisfied
- Ensuring customers get their food timely and fresh
- Having a friendly and fun attitude
- Given employee of the month within my first month
Education
Associates - Creative Media Science
New Mexico State University
Grants, NM01.2025
Skills
- Adobe Premiere Pro
- Animation
- Photoshop
- Illustrator
- Communication
- HTML
- Leadership
- Cash handling
- Creativity
- Customer service
- Goal-oriented mindset
- Complaint handling
- Customer satisfaction measurement
- Conflict resolution
- Strategic planning
- Workflow enhancement
- Time management
- Creative solutions
Accomplishments
- I was given Employee of the Month within my first month
- I opened many scholarship opportunities for my upcoming semester
- Awarded six scholarships, including the Lucy Endowed Scholarship in Memory of Irene Stroke, the Opportunity Scholarship, the Pell and Leap Grant, and the lottery grant from Alamogordo and Carlsbad
- During my time in MCJROTC, I was given a certificate of leadership
- I was offered a team lead position within my first two months at Whataburger
Languages
English
Full Professional
Timeline
FOH
Panda Express
05.2023 - Current
Cashier/Drivethrough
Whataburger
05.2022 - 04.2023
Teacher assistant Intern
On Track Pre-k East
07.2021 - 08.2021
Cashier/Carhop
Sonic
12.2019 - 03.2020
Associates - Creative Media Science
New Mexico State University
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