JAZMIN MENDEZ
Summary
Dedicated Senior Account Manager with a strong record in fast-paced office environments. A hardworking team player proficient in managing diverse clerical tasks, optimizing data workflows, and ensuring information security. Skilled in resolving discrepancies and efficiently handling client inquiries, billing, and administrative tasks. Known for preparing professional statements and maintaining a positive, organized approach while meeting team goals.
Overview
13
13
years of professional experience
Work History
Premium Billing Specialist
Optima Health
01.2023 - 10.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Developed and maintained billing procedures to make timely payments.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Maintained accurate records of customer payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Utilized various software programs to process customer payments.
- Prepared and submitted monthly billing reports to management for financial overview.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Worked with multiple departments to check proper billing information.
Sr. Account Manager
Paylocity
07.2021 - 12.2022
- Managed and communicated with numerous large company accounts, driving higher revenue generation
- Coordinated district leave, employee benefits, worker's compensation, and sick leave bank programs in compliance with regulations
- Ensured accurate time off and payroll policies, maintaining precise pay processing and leave tracking for clients
- Partnered with tax departments to process quarterly returns, tax variances, and tax ID registrations
- Spearheaded onboarding processes for new hires, ensuring seamless integration into the organization
- Ensured clients' adherence to ACA compliance and federal/state legislation, including taxes.
- Provided extensive support in sales, technical and business areas to key accounts.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
Payroll Specialist
Paychex
04.2018 - 07.2021
- Processed and distributed company payroll for large and medium organizations, ensuring accuracy and compliance
- Collaborated with clients, benefits experts, and finance managers to manage and balance payroll accounts
- Reviewed financial requirements using software and spreadsheets, supporting tax preparation and auditing
- Addressed client inquiries and resolved discrepancies related to payroll and benefits.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Created new hire and termination documents for payroll.
Representative
DSW- Designer Shoe Warehouse Technology center
05.2017 - 10.2017
- Provided exceptional customer support through phone and email communication
- Managed customer accounts, processed orders, refunds, and discounts
- Demonstrated efficiency in learning new tasks and communication tools.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
Server/ Trainer
IHOP
01.2015 - 04.2017
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Monitored new server performance and offered continuous support throughout training period.
- Established and maintained quality control standards.
CNA
Sentara- Windemere
03.2014 - 10.2015
- Delivered high-quality care to geriatric residents, ensuring their physical and emotion well-being
- Recorded vital signs, intake/output, and assisted with ADLs
- Upheld safety protocols, performed catheter care, and maintained universal precautions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Trainer/Manager in Training
Vector Marketing
02.2011 - 11.2013
- Provided exceptional customer service, trained employees, and managed station set up for optimal execution
- Supervised teams, achieved sales growth, and exceeded profit goals
- Offered consistent feedback for employee development and ensured adherence to company standards.
- Trained new hires to perform cross-training exercises with experienced workers.
- Trained staff during demonstrations, meetings, conferences, and workshops.
Education
New York State Certified Nurse Aide Program
Tidewater Community College
Virginia Beach, VAReedley College
Reedley, CADinuba High School
Dinuba, CASkills
- Account Management
- Training & development
- Benefits and compensation
- Payroll Processing
- Self-motivated professional
- Cultural awareness
- Records Management
- Troubleshooting
- Multitasking abilities
- Case Management
- Customer Service
- Detail-oriented
- Office administration
- Microsoft office suite
- Tax Code Compliance
- ADA compliance
- 70 WPM typing speed
- Social media proficiency
- Data Analysis
- HR Management/Onboarding
- Communication skills
- Time Management
- Month-End Closing Procedures
- Billing Systems and Software
- Data Imports
- Monthly Reconciliations
- Customer Engagement
- Maintain Records
Timeline
Premium Billing Specialist
Optima Health
01.2023 - 10.2023
Sr. Account Manager
Paylocity
07.2021 - 12.2022
Payroll Specialist
Paychex
04.2018 - 07.2021
Representative
DSW- Designer Shoe Warehouse Technology center
05.2017 - 10.2017
Server/ Trainer
IHOP
01.2015 - 04.2017
CNA
Sentara- Windemere
03.2014 - 10.2015
Trainer/Manager in Training
Vector Marketing
02.2011 - 11.2013
New York State Certified Nurse Aide Program
Tidewater Community College
Reedley College
Dinuba High School
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