Jazmin Mendoza
Columbus,OH
Summary
Detail-oriented Quality Specialist focused on process improvement, compliance monitoring, and data analysis to elevate product quality. Leverage strong communication and teamwork skills to drive enhancements in quality standards and operational efficiency. Committed to continuous improvement and open to new challenges while demonstrating adaptability and interpersonal effectiveness.
Overview
11
11
years of professional experience
Work History
Quality Specialist III
JPMorgan Chase & Co.
Columbus, OH
12.2024 - Current
- Monitored and evaluated customer interactions, ensuring adherence to firm-wide policies and quality standards, enhancing overall service quality
- Analyzed calls, case documentation, and client interactions across multiple systems to identify areas for improvement and support quality assurance efforts
- Identify trends, escalate risks, and support continuous process improvements
- Maintained detailed quality records, achieving productivity and accuracy goals while contributing to compliance and operational excellence
Military Specialist II
JPMorgan Chase & Co.
Columbus, OH
09.2023 - 12.2024
- Processed military-related customer requests, ensuring compliance with audit standards and enhancing trust
- Resolved sensitive issues, fostering positive relationships and ensuring customer trust
- Ensured timely case resolution and high customer satisfaction
- Maintained accurate case management, supporting compliance and operational integrity
Collections Specialist II
JPMorgan Chase & Co.
Columbus, OH
09.2022 - 09.2023
- Managed high-volume collection calls to effectively resolve delinquent accounts
- Negotiated payment plans and educated customers on effective repayment strategies
- Processed account adjustments while ensuring accuracy in records management
- Ensured compliance with banking regulations
Multi-Unit General Manager
Verizon- Victra Authorized Retailer
Westerville, OH
05.2021 - 09.2022
- Managed two retail locations, overseeing operations and leading a team of 7+ employees to ensure exceptional customer service
- Drove sales by implementing coaching, tracking KPIs, and setting achievable goals for team members
- Recruited, trained, and developed staff to enhance team capabilities and support business objectives
Sales Representative
Verizon- Victra Authorized Retailer
Westerville, Ohio
01.2021 - 04.2021
- Provided tailored product recommendations to achieve sales targets
- Engaged customers to understand their needs and recommend suitable products.
- Demonstrated product features and benefits to enhance customer understanding.
- Managed inventory levels and organized stock for efficient sales operations.
Sales Representative
T-Mobile
Whitehall, OH
01.2018 - 01.2021
- Engaged customers by providing tailored product knowledge and solutions.
- Demonstrated effective communication skills to build rapport with clients.
- Delivered customer service by effectively explaining product features and benefits
- Collaborated with team members to enhance sales strategies and tactics.
Assistant Manager
Panda Express Restaurant Group
Westerville, Ohio
11.2014 - 06.2019
- Managed operations, coordinated staff scheduling, and handled financial activities
- Assisted in managing daily operations and staff scheduling.
- Ensured service standards and facilitated team performance
- Trained new employees on company policies and procedures.
- Coordinated inventory management and stock replenishment processes.
Education
Associate of Science Business Administration - Business Administration
Southern New Hampshire University
Columbus, OH12-2025
High School Diploma -
Mifflin High School
Columbus, OH05-2014
Skills
- Quality Assurance & Compliance
- Data Analysis & Process Improvement
- Leadership & Team Development
- Customer service
- Process improvement
Volunteer Experience
Missionary Servants of the Word, IT Support Volunteer, 01/01/2017 - 01/01/2024, Troubleshot hardware, software, and network issues, Monitored systems and recommended improvements, Provided technical support, Developed and maintained Excel workbooks for tracking and organization
Languages
- English, Fluent
- Spanish, Fluent
Leadership And Professional Development
Toastmasters International (J.P Morgan Chase), Vice President of Public Relations, As of 09/01/25 - May/01/2026 , Present, Manage internal communications and promote club activities, Develop marketing materials and announcements, Strengthen public speaking and leadership skills, Collaborate with leadership to support club growth
Timeline
Quality Specialist III
JPMorgan Chase & Co.
12.2024 - Current
Military Specialist II
JPMorgan Chase & Co.
09.2023 - 12.2024
Collections Specialist II
JPMorgan Chase & Co.
09.2022 - 09.2023
Multi-Unit General Manager
Verizon- Victra Authorized Retailer
05.2021 - 09.2022
Sales Representative
Verizon- Victra Authorized Retailer
01.2021 - 04.2021
Sales Representative
T-Mobile
01.2018 - 01.2021
Assistant Manager
Panda Express Restaurant Group
11.2014 - 06.2019
Associate of Science Business Administration - Business Administration
Southern New Hampshire University
High School Diploma -
Mifflin High School