Jazmin Montero
BOISE,ID
Summary
Dependable Retail Professional experienced in delivering exceptional customer service and supporting front-end operations. Contributed to theft prevention measures while efficiently managing POS system operations. Thrived in fast-paced environments, adapting to last-minute changes and consistently achieving high marks for quality and speed.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Head cashier
Lowes
BOISE, ID
11.2024 - Current
- Managed cash drawers, reconciled tills, and secured daily cash handling.
- Oversaw cashier coverage at front end and self-checkout lanes to ensure optimal service levels at Lowe's.
- Coordinated register breaks, lane assignments, and front-end workflow during rush periods to maintain efficient operations.
- Trained new cashiers on register procedures, returns, and customer service standards.
- Delivered cashier training covering RWD understanding, RWD processing, and excellent customer service to deter scanning item oversight and shrink
- Addressed customer concerns regarding pricing, refunds, and purchase adjustments to enhance customer satisfaction.
- Communicated with store leadership on staffing, service issues, and checkout needs.
- Supported opening and closing duties for Lowe's front-end operations.
Customer Service Representative
Lowes
Boise , ID
05.2021 - 11.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Main driver and leader for Rwds
Education
Venice High School
Los Angeles, CASkills
- Cash management
- Register management
- Cash drawer reconciliation
- Self-checkout management
- Returns management
- Front-end supervision
- Retail operations
- Loss prevention
- Problem solving
- Attention to detail
- Effective communication
- Conflict management
- Customer service
Languages
English
Professional
Spanish
Professional
Timeline
Head cashier
Lowes
11.2024 - Current
Customer Service Representative
Lowes
05.2021 - 11.2024
Venice High School