JAZMIN ORTIZ
Knoxville,United States
Summary
Technology-inclined professional with strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users. Looking to advance and challenge myself within a new role.
Overview
7
7
years of professional experience
Work History
CS/Technical Support Representative
Accenture Flex
04.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Maintained between a 80-100% customer satisfaction rating
- Met or exceeded metrics every month
Sales/Marketing Agent
Wyndham Vacation Ownership
07.2021 - 03.2023
- Achieved sales goals using persuasive selling methods.
- Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
- Represented company at community and business events to gain exposure to potential consumers.
Customer Service Representative
Elavon
09.2020 - 08.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Protolabs
10.2018 - 08.2020
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Administrative Assistant
HLO Properties
01.2018 - 02.2019
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Licensed Nursing Assistant
Mape Leaf Healthcare
09.2016 - 02.2018
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Supported needs of 8+ residents under long-term care.
Education
PCT
Salter School of Nursing
Manchester, NH09.2016
Skills
- Troubleshooting and Assistance
- Account Management
- Staff Training
- MS Office Proficiency
- CRM
Timeline
CS/Technical Support Representative
Accenture Flex
04.2023 - Current
Sales/Marketing Agent
Wyndham Vacation Ownership
07.2021 - 03.2023
Customer Service Representative
Elavon
09.2020 - 08.2021
Customer Service Representative
Protolabs
10.2018 - 08.2020
Administrative Assistant
HLO Properties
01.2018 - 02.2019
Licensed Nursing Assistant
Mape Leaf Healthcare
09.2016 - 02.2018
PCT
Salter School of Nursing
Similar Profiles
Andrew MendezAndrew Mendez
Contingent Worker - IRT Analyst at Accenture FlexContingent Worker - IRT Analyst at Accenture Flex
Candace PressonCandace Presson
HR Program & Operations Associate at Accenture FlexHR Program & Operations Associate at Accenture Flex
Meghav KumarMeghav Kumar
Quality Engineering Arch Specialist at Accenture FlexQuality Engineering Arch Specialist at Accenture Flex
Kiran SinghKiran Singh
Project Management Senior Analyst at Accenture FlexProject Management Senior Analyst at Accenture Flex
Josh LyleJosh Lyle
Housekeeping at Winter Park ResortHousekeeping at Winter Park Resort