Jazmin Pantojas
Lawrence,MA
Summary
Results-driven hospitality professional with over 10 years of experience in kitchen management, customer service, and team leadership. Leveraging extensive background in customer service, sales abilities, and time management skills. Seeking a dynamic role to enhance efficiency, increase customer satisfaction, and drive sales growth. Proven track record of success, confident in ability to contribute to organization success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Amazon DSP Driver
Double D Delivers LLC
01.2023 - Current
- Deliver Amazon packages as part of a team
- Navigate designated routes and neighborhoods
- Ensure accurate and timely deliveries
- Collaborate with dispatchers and fellow drivers
Check-in Agent
Royal Caribbean & Celebrity Cruises
05.2007 - 10.2010
- Managed check-in processes for thousands of guests per cruise
- Coordinated with cruise staff to resolve embarkation issues
- Provided exceptional customer service, addressing guest concerns and resolving problems efficiently
- Maintained accurate records and documentation
- Collaborated with team members to achieve departmental goals
- Ensured smooth embarkation processes for guests
- Verified travel documents and processed check-ins accurately
- Responded to guest inquiries and resolved issues promptly
- Maintained knowledge of cruise itinerary, ship facilities, and activities
- Contributed to achieving high customer satisfaction ratings
Amazon Flex Driver
Amazon Flex
01.2021 - Current
- Deliver packages to customers' doorsteps
- Ensure timely and efficient deliveries
- Provide excellent customer service
- Manage packages and maintain vehicle organization
Sous Chef/Kitchen Manager
Pancho's Cantina
04.2021 - 11.2023
- Managed inventory and kitchen processes
- Trained and hired new staff
- Developed and maintained restaurant menu
- Created schedules and tracked kitchen finances
Chef/Line Cook/Prep Cook
Pancho's Cantina
08.2018 - 08.2021
- Prepared meals for guests
- Maintained kitchen sanitation and organization
Manager
Ponderosa Isla Verde
08.2015 - 05.2016
- Oversaw restaurant operations
- Maintained high customer service standards
- Delegated tasks and responsibilities
- Supervised staff and managed conflicts
Education
Associate - Drafting and AutoCAD
Stratford University
Lawrence, MA10.2024
Associate - Business Management
Stratford University
Lawrence, MA10.2024
Associate - Culinary Arts
Instituto de Banca & Comercio
San Juan, PR01.2011
Skills
- Inventory management
- Training and development
- Kitchen management
- Food preparation and safety
- Customer service
- Time management
- Microsoft Office
- AutoCAD
- Time Management
- Accuracy and Speed
- Travel documentation verification
- Customer Service
- Credit and cash payments
- Guest Services
Certification
- CPR, 07/01/21, 07/31/24
- ServSafe, 05/01/22, 05/31/25
- Food Handler Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Amazon DSP Driver
Double D Delivers LLC
01.2023 - Current
Sous Chef/Kitchen Manager
Pancho's Cantina
04.2021 - 11.2023
Amazon Flex Driver
Amazon Flex
01.2021 - Current
Chef/Line Cook/Prep Cook
Pancho's Cantina
08.2018 - 08.2021
Manager
Ponderosa Isla Verde
08.2015 - 05.2016
Check-in Agent
Royal Caribbean & Celebrity Cruises
05.2007 - 10.2010
Associate - Drafting and AutoCAD
Stratford University
Associate - Business Management
Stratford University
Associate - Culinary Arts
Instituto de Banca & Comercio
- CPR, 07/01/21, 07/31/24
- ServSafe, 05/01/22, 05/31/25
- Food Handler Certification
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