Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jazmin Perez

Poteet

Summary

Adaptable leader known for strong communication and collaboration skills. Experience in managing operations and training teams to elevate service standards and resolve customer inquiries promptly. Excited to leverage expertise to support business growth and enhance customer experiences.

Overview

5
5
years of professional experience

Work History

Shift Leader

7 Brew
San Antonio, TX
03.2024 - Current
  • Supervised daily operations to ensure efficient workflow and optimal team performance.
  • Trained new employees on beverage preparation and customer service protocols.
  • Managed inventory levels, ensuring timely replenishment of supplies for smooth operations.
  • Monitored staff performance, providing feedback to enhance service quality and efficiency.
  • Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.

Shift Lead

Sea World San Antonio
San Antonio, TX
01.2021 - 07.2024
  • Supervised daily operations, ensuring adherence to safety protocols and guest satisfaction standards.
  • Trained and mentored team members, fostering a collaborative and efficient work environment.
  • Managed shift schedules, optimizing staffing levels to meet operational demands and enhance service delivery.
  • Implemented process improvements, reducing wait times and enhancing guest experiences during peak hours.
  • Coordinated between departments to ensure seamless communication and operational efficiency across the park.
  • Resolved guest complaints promptly, maintaining high standards of customer service and satisfaction.

Assistant Manager

Dutch Bros
San Antonio, TX
03.2021 - 02.2024
  • Oversaw daily operations to ensure efficiency and high-quality customer service.
  • Trained and mentored new staff on company policies and operational procedures.
  • Developed and implemented strategies to enhance team performance and morale.
  • Managed inventory levels, ensuring availability of products while minimizing waste.
  • Assisted in scheduling staff shifts, optimizing workforce allocation during peak hours.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

High School Diploma -

Pleasanton High Shool
Pleasanton, TX

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Strong verbal and written communication
  • Team collaboration and leadership

Languages

Spanish
Native or Bilingual

Timeline

Shift Leader

7 Brew
03.2024 - Current

Assistant Manager

Dutch Bros
03.2021 - 02.2024

Shift Lead

Sea World San Antonio
01.2021 - 07.2024

High School Diploma -

Pleasanton High Shool