Proven Urgent Care Manager enhancing patient care and operational efficiency in dynamic healthcare settings.
Leveraging strong leadership and communication to improve patient interaction and team collaboration. Committed to delivering compassionate care while optimizing daily operations. Seeking to apply expertise to benefit a forward-thinking healthcare facility.
Overview
12
12
years of professional experience
Work History
Urgent Care Manager
Fast Track Urgent Care
Saint Louis, MO
03.2023 - Current
Led daily operations to enhance facility efficiency and patient satisfaction.
Developed and led recruitment and training programs for new staff, improving team performance.
Built work schedules and staff assignments, taking workload, space, and equipment availability into consideration.
Communicated with patients with compassion while keeping medical information private.
Monitored and evaluated the effectiveness of care plans, making adjustments as necessary to meet clients' evolving needs.
Manage inventory to ensure consistent supply availability, reducing operational delays.
Conducted regular inspections to uphold cleanliness and compliance. standards.
Resolved patient and staff issues by investigating incidents, ensuring prompt, and effective solutions.
Medical Assistant
Fastrack Urgent Care
Hazelwood, MO
01.2018 - 03.2023
Managed front desk operations and greeted visitors warmly.
Assisted with office supply management and inventory.
Performed data entry tasks into various software systems accurately and quickly.
Assisted physicians with patient examinations and medical procedures.
Administered medications and injections as directed by healthcare providers.
Prepared and maintained accurate medical records using electronic health systems.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Collected samples from patients for laboratory testing purposes.
Collected, labeled and stored laboratory specimens properly prior to testing.
Changed dressings on wounds to prevent infection and check for healing.
Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Dietary Aide
Saint Sophia Nursing and Rehabilitation Center
Hazelwood, MO
01.2014 - 01.2018
Assist in the preparation of meals according to standardized recipes and dietary guidelines.
Portion and arrange food items for serving, ensuring that all meals are prepared and served at the appropriate temperatures.
Help with the preparation of special diets and therapeutic diets as directed.
Serve meals and beverages to residents or patients in a timely and courteous manner.
Ensure that meal presentation is appealing and consistent with dietary standards.
Assist residents with special dietary needs, including providing modified diets or adaptive utensils as necessary.
Maintain cleanliness and organization of the kitchen and dining areas, including washing dishes, utensils, and kitchen equipment.
Follow food safety and sanitation protocols, including proper handling, storage, and disposal of food items.
Ensure all work areas are sanitized regularly and adhere to infection control practices.
Provide excellent service and address any dietary concerns or special requests from residents or patients.
Communicate effectively with residents, families, and staff regarding dietary needs and preferences.
Assist in maintaining a positive dining experience for residents or patients.
Education
Some College (No Degree) - Business Administration And Management
Saint Louis Community College
St. Louis, MO
08.2024 -
Phlebotomy/ Electrocardiograph -
BELL BROWN MEDICAL INSTITUTE
SECONDARY SCHOOL -
Hazelwood West High
Hazelwood, MO
Skills
- Patient assessment
- Leadership
- Time management
- Team coordination
- Healthcare compliance
Timeline
Some College (No Degree) - Business Administration And Management