Jennifer Cronkrite
San Bernardino,CA
Summary
Hardworking and motivated Healthcare Manager with 20 years of experience and record of success in Healthcare industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
23
23
years of professional experience
Work History
Urgent Care Manager
San Antonio Regional Hospital
Upland, CA
10.2021 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular staff evaluations and provided constructive feedback.
- Oversaw recruitment, hiring, and onboarding processes for new employees.
Rehab Office Coordinator
Pomona Valley Hospital and Medical Center
Pomona, CA
08.2017 - 10.2021
- Performed daily administrative tasks such as copying documents, scanning files into electronic databases and sending emails.
- Developed relationships with referral sources such as hospitals, nursing homes and home health agencies.
- Answered incoming phone inquiries from patients and external providers regarding services offered by the rehabilitation office.
- Verified medical insurance coverage for all new patients before initiating treatment plans.
- Ensured compliance with federal regulations concerning HIPAA privacy laws when handling confidential information.
- Provided guidance to staff members on proper documentation procedures when completing patient charts.
- Conducted outreach calls to patients prior to scheduled appointments or follow-up visits.
- Prepared reports, collected data, and generated statistical information related to rehabilitation services.
- Provided administrative support to the department, including scheduling appointments, coordinating meetings and preparing documents.
- Evaluated referrals from external sources such as hospitals or physician offices for appropriateness of admission into rehab programs.
Operations Manager
Orthopaedic Specialty Institute Medical Group Of Orange County
Orange, CA
03.2015 - 08.2017
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Addressed customer concerns with suitable solutions.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Responded to information requests from superiors, providing specific documentation.
- Enforced federal, state, local and company rules for safety and operations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Patient Access Supervisor
St. Joseph Hospital of Orange
Orange, CA
01.2001 - 12.2012
- Participated in weekly meetings with upper management discussing strategies for improving patient satisfaction scores.
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
- Managed workflow within the department to ensure timely completion of tasks.
- Monitored employee performance and provided feedback on areas of improvement.
- Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
- Collaborated with other departments such as billing, coding, and clinical staff to ensure smooth operations throughout the facility.
- Reviewed medical records for accuracy prior to filing them into the system.
- Addressed customer complaints promptly and professionally.
- Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
- Created reports for management regarding daily operations of the department.
- Provided guidance to team members when needed to help them complete their duties efficiently.
- Identified opportunities for streamlining processes within the department while maintaining quality standards.
- Applied HIPAA privacy and security regulations while handling patient information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Education
Vocational - Vocational Nursing
American Career College
Ontario, CA10-2024
Associate of Arts - Healthcare Administration
University of Phoenix
Tempe, AZ03-2009
Skills
- Business Development
- Policy Implementation
- Performance Management
- Staff Development
- Verbal and written communication
- Team Leadership
- Time Management
Timeline
Urgent Care Manager
San Antonio Regional Hospital
10.2021 - Current
Rehab Office Coordinator
Pomona Valley Hospital and Medical Center
08.2017 - 10.2021
Operations Manager
Orthopaedic Specialty Institute Medical Group Of Orange County
03.2015 - 08.2017
Patient Access Supervisor
St. Joseph Hospital of Orange
01.2001 - 12.2012
Vocational - Vocational Nursing
American Career College
Associate of Arts - Healthcare Administration
University of Phoenix