Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jazmin Reyes

Lyons,IL

Summary

Dynamic professional with a proven track record at Amazon, excelling in roles requiring strong organization skills and deadline orientation. Demonstrated ability to enhance team efficiency and productivity by over 30% through innovative sorting techniques and effective mentorship. Expert in package handling and customer service, committed to maintaining confidentiality and optimizing operational workflows.

Overview

5
5
years of professional experience

Work History

Sortation Associate

Amazon
Downers Grove, IL
08.2023 - Current
  • Provided support during peak periods by working extended shifts when required.
  • Met daily productivity goals set by management team.
  • Organized packages into designated containers for delivery.
  • Communicated effectively with supervisors regarding progress updates on assigned tasks.
  • Operated machines to sort, move and box items for customers.
  • Offered support and advice to newer personnel to improve performance.
  • Assessed team members' skill sets and assigned tasks accordingly for optimal efficiency.

Teller

Cicero/Archer Currency Exchange
Chicago, IL
04.2022 - 07.2022
  • Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about the customer's financial needs, established trust, and optimized sales opportunities, resulting in quality customer service.
  • Converted currency into requested combinations of bills and coins for customers.
  • Issued and redeemed money orders, cashier's checks, traveler's checks, and savings bonds.

Post Closing Assistant

Guaranteed Rate
Chicago, IL
03.2020 - 11.2021
  • Updated internal database with current information on each loan file.
  • Handled confidential information in accordance with established security protocols.
  • Responded promptly to inquiries from internal staff members concerning loan files or documents.
  • Monitored daily workflow of post-closing activities to ensure timely completion.
  • Verified employment using third-party websites to ensure accuracy in employment information.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Education

High School Diploma -

Jane Addams High School
Chicago, IL
06-2015

Skills

  • Strong organization skills
  • Deadline oriented
  • Route management
  • Package handling
  • Drawer balancing
  • Confidentiality and discretion
  • Record keeping
  • Customer service and assistance
  • Data processing

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Sortation Associate

Amazon
08.2023 - Current

Teller

Cicero/Archer Currency Exchange
04.2022 - 07.2022

Post Closing Assistant

Guaranteed Rate
03.2020 - 11.2021

High School Diploma -

Jane Addams High School

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Jazmin Reyes