Jazmin Rocha
Chula Vista,CA
Summary
Resourceful candidate; aiming to leverage a proven knowledge of customer service, project planning, and conflict resolution skills to successfully fill the role at your company. Frequently praised as diligent and receptive by my peers, I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
Work History
Childcare Provider
J & N Associates
Chula Vista, CA
08.2021 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Utilized positive reinforcement techniques to encourage good behavior.
Childcare Trainee
Kinship Care Resource Center
Chula Vista, CA
06.2023 - 08.2023
- Contributed to curriculum design that focused on age-appropriate developmental milestones for each child under our care.
- Led small group activities that encouraged teamwork and cooperation among peers while promoting social skill development within a structured setting.
- Promoted healthy habits by teaching children about hygiene practices and providing nutritious snacks.
- Provided constructive feedback on children''s performance during parent-teacher conferences, offering suggestions for further improvement at home.
- Improved safety standards within the childcare facility by regularly assessing risks and implementing preventative measures.
Seasonal Style Consultant
Target
Chula Vista, CA
11.2022 - 01.2023
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
- Promoted ongoing sales, promotions and upcoming events, boosting sales
- Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
Assistant Manager of Operations
Extreme Mobile Auto Detailing
Chula Vista, CA
08.2020 - 11.2020
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with General Manager in different operational issues and promotional activities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Applied Science - Speech Pathology
Grossmont College
El Cajon, CA06.2026
Associate of Science - Speech Pathology
Mesa College
San Diego, CA06.2026
Medical Assisting
UEI College
Chula Vista, CA08.2023
High School Diploma -
The Charter School of San Diego
San Diego, CA06.2020
Skills
- CPR Certified
- Computer Proficiency
- Call center experience
- Product Sales
- Customer Service
- Activity Planning
- Group leadership
- Safety awareness
- Behavior management techniques
- Interpersonal Relationships
- Retail Operations
- Social Media Marketing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Elementary
Timeline
Childcare Trainee
Kinship Care Resource Center
06.2023 - 08.2023
Seasonal Style Consultant
Target
11.2022 - 01.2023
Childcare Provider
J & N Associates
08.2021 - Current
Assistant Manager of Operations
Extreme Mobile Auto Detailing
08.2020 - 11.2020
Associate of Applied Science - Speech Pathology
Grossmont College
Associate of Science - Speech Pathology
Mesa College
Medical Assisting
UEI College
High School Diploma -
The Charter School of San Diego
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- CPR Certefied