Jazmin Rodriguez
Arlington
Summary
Passionate and detail-oriented student working towards obtaining a BA in Information Technology. Reliable and professional individual with dedication to accuracy and best-in-class customer service. Skilled at explaining options and relaying orders. Problem solving professional trained in customer service methods and sales techniques. Adaptable and versatile with willingness to learn new techniques by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Committed to maintaining all service standards and following regulations.
Overview
7
7
years of professional experience
Work History
Cashier
PetSmart Charities
06.2024 - Current
- Processed transactions accurately, ensuring efficient customer service and satisfaction.
- Managed cash register operations, maintaining balanced drawers throughout shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new staff on checkout procedures and customer service protocols.
Overnight Stocker
Walmart
01.2022 - 01.2023
- Worked on down stacking and stocked pallets from truck to shelf while helping any associated or customers in need
- Stocked shelves in a timely matter and became knowledgeable of my department quickly
- Helped to keep my area clean and organized so the customer can quickly locate each item
- Responsible for my department and making sure everything was done accurately and on time
Customer Service Representative
Academy Sports & Outdoors
01.2019 - 01.2022
- Worked on serving customers by providing product and service information and resolving product and service problems and maintained a 97% customer satisfaction
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Open new customer accounts
- Worked on recommending possible products to meet the customers’ needs
- Helped to attract customers by promoting the product and company positively
- Maintaining a positive attitude and calmly respond to customers’ complaints 100%
Education
GED -
UTRGV
01.2017
BA - Information Technology
Strayer University
01.2027
Associate of Science - Information Technology Fundamentals
Strayer University
Washington03-2024
Skills
- Communication
- Creativity
- Strategic Thinking
- Customer Service
- Multi-Task Management
- Problem Solving
- Adaptability
- Microsoft Office
- Excel
- Written Communication
- Active Listening
- Receiving
- Scanning
Websites
Timeline
Cashier
PetSmart Charities
06.2024 - Current
Overnight Stocker
Walmart
01.2022 - 01.2023
Customer Service Representative
Academy Sports & Outdoors
01.2019 - 01.2022
BA - Information Technology
Strayer University
GED -
UTRGV
Associate of Science - Information Technology Fundamentals
Strayer University
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