Jazmin Romero
Addison,TX
Summary
12+ years of service experience combining guest experience leadership with sales goal achievement. Experienced in training team members, monitoring service standards, and executing daily operational plans. Known for reliable performance, customer-first decision-making, and measurable results. Driven by new challenges and expectations to help exceed in my career path
Overview
2027
2027
years of professional experience
Work History
Assistant/ Kitchen Management
Snuffer's
Dallas, TX
2022.01 - 2024.10
- Set standards for kitchen staff to serve fresh foods & maintain a clean kitchen
- Enforced accountability among staff for adherence to kitchen protocols
- Adjusted food pars regularly to ensure supply of fresh ingredients
- Controlling food portions to hit our weekly targets
- Weekly food inventory counts
- Reviewed P&L statements weekly to track food, labor, and supply costs
- My team and I received quarterly bonuses by hitting our food cost target goal of 26.7%, and labor target of 12.5%.
Assistant Manager
Snuffer's
Dallas, TX
2020.01 - 2022.10
- Monitor inventory weekly and complete audits to keep restaurant stocked.
- Coordinate staff schedules for 30 employees.
- Supervise Snuffer's shift operations and support front-of-house team members.
- Train hosts, servers, and kitchen staff on Snuffer's service standards.
- Work with management to develop strategic plans for business goals.
- Organize training sessions for new hires to learn workplace expectations.
- Review individual and team performance and identify improvement areas.
- Hold regular one-on-one meetings with employees to review priorities and give feedback.
- Apply quality control measures to uphold company standards.
- Meet with new vendors and work with current vendors to maintain business relationships.
- Approve invoices and process orders to keep accounts current.
- Handle hiring, disciplinary actions, and terminations.
Key Holder
Snuffer's
Dallas, TX
- Completed management training to learn back-of-house operations.
- Helped track restaurant revenue and process accounts payable.
- Assisted with deposit preparation and payroll processing.
- Opened and secured store following Snuffer's cash handling and key control procedures.
- Guided newly hired staff on upselling techniques to support sales growth.
- Trained, managed, and motivated employees to support professional development.
- Reconciled daily sales receipts with cash drawer to maintain accuracy.
- Helped customers choose products and resolve complaints.
Bartender
Snuffer's
Dallas, TX
2014.02 - 2020.01
- Supported positive customer experience for loyal regulars and new guests.
- Met daily sales goals and collaborated with team members to complete daily tasks.
- Helped develop new menu items, drinks, and happy hour specials.
- Worked with management to maintain inventory based on sales trends.
- Trained new and existing team members on company processes and procedures.
- Prepared Snuffer's signature cocktails and frozen margaritas
- Developed good working relationships with fellow employees through effective communication.
General Manager
Snuffers Restaurant & Bar
Plano, TX
2024.10 - Current
- Monitored sales performance, labor costs, food costs, and financial reports to support profitability.
- Supported daily restaurant operations to uphold service standards and create positive guest experiences.
- Addressed guest concerns with effective solutions to elevate satisfaction levels.
- Facilitated employee training to enhance accountability and foster teamwork across staff.
- Guided employees and managers on performance expectations and customer service to strengthen operational procedures.
- Ran employee recognition programs to motivate staff toward organizational goals.
- Assisted in creating employee schedules to ensure adequate staffing levels., staffing levels, and operational priorities.
- Maintained food safety, sanitation, and workplace compliance standards.
- Analyzed P&L statements successfully.
Education
Business Administration Associates -
Richland Community College
Dallas, Tx2017-01
High School Diploma -
Skills
- Scheduling and Team Management
- Sanitation compliance
- Restaurant operations
- Time and resource optimization
- Performance evaluations
- New business development
- Budget forecasts
- Business development
- Operations management
- Goal setting
- Microsoft office suite, Google docs
- P&L analysis
- Inventory control
- Excellent customer service skills
- Customer service and communication skills
Timeline
General Manager
Snuffers Restaurant & Bar
2024.10 - Current
Assistant/ Kitchen Management
Snuffer's
2022.01 - 2024.10
Assistant Manager
Snuffer's
2020.01 - 2022.10
Bartender
Snuffer's
2014.02 - 2020.01
Key Holder
Snuffer's
Business Administration Associates -
Richland Community College