Hakeem A. Poe
Tolleson,AZ
Summary
Meticulous and enthusiastic individual with exceptional management abilities and results-driven approach. Experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Seeking to secure a career opportunity to fully utilize my training and dynamic skill set, while making a significant contribution to the success of the company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Experience Field Technician
Tech Force
07.2019 - 04.2022
- Professional contractor for esteemed companies such as Light Path, Optimum Online Altice, JFK, Cablevision, and News 12
- Skilled knowledge and experience with electrical maps and blueprints
- Installed Cat 5E, Cat 5, Cat 5E shielded, both multi-mode and single mode fiber
- Proficient in terminations of fiber fusions and mechanical splicing
- Installed access control and security cameras
- Performed field surveys and designed complete layout of voice/data cabling systems, including fiber optics
Electrician Apprentice
Encore Electric
01.2018 - 07.2019
- Officiated electrical tasks in prefabrication shop
- Further enhanced organization skills, whilst learning proper identification methods
- Trained newer staff with installation, alterations, additions, and repairs of electrical systems
- Completed field operations at Parker Adventist Hospital, University of Colorado Hospital Anschutz, Denver Art Museum, UC Health Highlands Ranch, UC Health Longmont Clinic, Broadcom Fort Collins (Hazardous facility)
- Performed various troubleshooting + installation methods
- Developed strong understanding of the theory of electricity and NEC requirements.
Foreman Trainee/Crew Member
Osmose Utility Inc
03.2015 - 01.2018
- Performed Pole Inspection Treatment (PIT) on utility poles utilizing contract specific treatments and methods in various contracts such as: PSEG NJ, PSEG LI, PPL, PECO, Orange Rockland and NSTAR
- Completed Storm Response duties, such as damage assessment
- Performed minor maintenance on field equipment
- Trained new Foreman trainees on product knowledge of pesticides and Pole treatments
- Provided safe environment for foreman to work efficiently on splicing live wires, packing service ducts, controlling burn-outs, reading maps and interpreting prints to locate underground structures (manholes and service boxes).
Lead Custodian
L.A. Fitness
06.2013 - 03.2015
- Supervised and coordinated activities of workers engaged in janitorial services
- Monitored building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created
- Inspected and evaluated the physical condition of facilities to determine the type of work required; (sweeping, mopping, dusting, and disinfecting)
- Trained new hires on new systems and logistics
- Worked at and on- call for various locations
- Handled biohazardous materials.
Customer Service Representative
UX Specialized Logistics/XPO Logistics
02.2010 - 06.2013
- Performing data entry on billing, administrative procedures, and escalated situational functions
- Providing excellent and quality customer service for specialized accounts including Sports Chalet, Sports Authority, Babies R’ Us, Toys R’ Us, and IKEA
- Administered Assembly and Disassembly from specialized accounts for customer callers
- Dispatched delivery services for clients at Ralph Lauren Polo Mansion, Tom Ford, Saks Fifth Avenue, Bergdorf Goodman
- Responded to customer complaints in a professional and effective manner
Education
Bachelors - Business Management
Lincoln University IECRM
Penn, PA2009
High School Diploma -
Rice High School
Manhattan, NY2005
Skills
- Strong communication skills with diverse professionals (written and verbal)
- Able to perform in high-pressured environments and produce quality work
- Time management
- Staff Training
- Preventative Maintenance
- Numerically savvy in mathematics
- Outstanding electrical trouble shooting and diagnostic skills
- Aptitude for decision- making and problem solving
- Strong organizational skills
Certification
Authorized operator of powder actuated tools (Ramsets and Hilti certified).
DORA (Department of Regulatory Agencies) certified.
Timeline
Experience Field Technician
Tech Force
07.2019 - 04.2022
Electrician Apprentice
Encore Electric
01.2018 - 07.2019
Foreman Trainee/Crew Member
Osmose Utility Inc
03.2015 - 01.2018
Lead Custodian
L.A. Fitness
06.2013 - 03.2015
Customer Service Representative
UX Specialized Logistics/XPO Logistics
02.2010 - 06.2013
Bachelors - Business Management
Lincoln University IECRM
High School Diploma -
Rice High School
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