Jazmin Valenzuela
Los Angeles ,CA
Summary
Accomplished Intake Coordinator by enhancing patient satisfaction and reducing data entry errors through meticulous verification and exceptional customer service skills. Expert in confidentiality and Microsoft Office, I excel in multitasking and fostering strong relationships with healthcare professionals, significantly increasing service referrals.
Experienced with patient intake procedures and administrative coordination. Utilizes effective communication and organizational skills to enhance operational efficiency. Knowledge of healthcare documentation and patient service protocols, ensuring seamless processes and patient satisfaction.
Overview
6
6
years of professional experience
Work History
Intake Coordinator
Pegasus Home Health Care
03.2022 - 07.2023
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with through verification processes and attention to detail.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Enhanced office productivity by handling high volume of callers per day.
Intake Coordinator
Western Drug Medical Supply
02.2017 - 03.2022
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with through verification processes and attention to detail.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Completed intake assessment forms and filed clients' charts.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Education
No Degree - Administration of Justice
East Los Angeles College
Monterey Park, CAHigh School Diploma -
Benjamin Franklin High School
Los Angeles06-2009
Skills
- Insurance verification
- Follow-up skills
- Customer service
- Confidentiality
- Microsoft office
- Phone and email etiquette
- Data entry
- Multitasking and organization
- Charting and clinical documentation
- Customer service management
- Scheduling
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Intake Coordinator
Pegasus Home Health Care
03.2022 - 07.2023
Intake Coordinator
Western Drug Medical Supply
02.2017 - 03.2022
No Degree - Administration of Justice
East Los Angeles College
High School Diploma -
Benjamin Franklin High School
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