Jazmin Wilkerson
Health Care Professional
Dallas,TX
Summary
Dedicated professional with over 10 years of experience in the medical field, consistently delivering exceptional care and attention to clients, accounts, and cases. Committed to maintaining accurate and up-to-date records while handling responsibilities with respect, patience, and diligence. A strong belief in the importance of compassion for both patients and colleagues fostering trust within the healthcare environment.
Overview
2026
2026
years of professional experience
Work History
Medical Staff Associate
CLS Plasma
2024 - Current
- Enhanced patient care by maintaining thorough and accurate medical records for all patients.
- Monitored vital signs, collected lab samples, and performed diagnostic tests accurately to support physician diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Sterile Processing Tech 2
Baylor Scott & White Hospital
01.2022 - 01.2024
- Assessed operational tool efficiency.
- Decontaminated and cleaned instruments and equipment using diverse methods.
- Ensured instruments and equipment were free from microorganisms through various sterilization methods.
- Assembled and packaged instruments into trays and kits, ensuring optimal organization.
- Managed documentation, inventory, and distribution for surgical rooms.
Insurance Customer Service Representative
United Healthcare Insurance
2018 - 2020
- Handled inquiries efficiently, ensuring clarity on eligibility and healthcare-related matters.
- Delivered solutions to customer problems by effectively troubleshooting and resolving issues.
- Guided customers in navigating online tools for account management.
- Coordinated communication to ensure seamless interaction between clients and medical professionals.
Certified Nursing Assistant
Remarkable Healthcare and Rehabilitation Center
2015 - 2018
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient care.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Dietary Aide
Remarkable Healthcare and Rehabilitation Center
2013 - 2015
- Served meals to residents in accordance with established schedules and dietary procedures.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.
Education
High school diploma -
Haworth high school
Haworth, OKCNA & Hospice license -
KTC
Broken Bow, OKCBSPD -
El Centro college
Dallas TxSkills
Microsoft office
Ten key
Epic
Team meets
Time management
Documenting
Active listening
Organized
Troubleshooting
Leadership
Accounting/ billing
Resourceful
Timeline
Sterile Processing Tech 2
Baylor Scott & White Hospital
01.2022 - 01.2024
Medical Staff Associate
CLS Plasma
2024 - Current
Insurance Customer Service Representative
United Healthcare Insurance
2018 - 2020
Certified Nursing Assistant
Remarkable Healthcare and Rehabilitation Center
2015 - 2018
Dietary Aide
Remarkable Healthcare and Rehabilitation Center
2013 - 2015
High school diploma -
Haworth high school
CNA & Hospice license -
KTC
CBSPD -
El Centro college