Jazmine Berrien
Jacksonville,FL
Summary
Professional with extensive background in regulatory compliance and risk management. Proven ability to develop and implement effective compliance programs, ensuring adherence to industry standards and legal requirements. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skills include policy development, auditing, and stakeholder communication, with reputation for reliability and integrity.
Overview
8
8
years of professional experience
Work History
Equipment Compliance Manager
Landstar Transportation Logistics
Jacksonville, FL
10.2025 - Current
- Developed and implemented compliance policies to ensure adherence to federal regulations.
- Conducted regular audits of operational processes to identify compliance gaps and recommend improvements.
- Trained staff on compliance protocols, enhancing understanding and execution of regulatory requirements.
- Managed risk assessments to evaluate potential vulnerabilities within operational activities and logistics procedures.
- Collaborated with cross-functional teams to integrate compliance measures into daily operations effectively.
- Led investigations into compliance violations, ensuring timely resolution and corrective actions were taken.
- Streamlined reporting processes for regulatory submissions, improving accuracy and consistency across documentation.
- Managed compliance efforts, reporting and audits.
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
Hours of Service/Drug Testing Supervisor
Landstar Transportation Logistics
02.2023 - 10.2025
- Ensured operator compliance with Federal Motor Carrier Safety Administration regulations.
- Created and implemented process improvements to enhance workflow efficiency.
- De-escalated customer service situations with a focus on high-quality service.
- Maintained confidentiality and adhered to all relevant policies.
- Collaborated with third-party contractors and managed quarterly random notification lists.
- Generated and distributed comprehensive reports on a weekly, monthly, quarterly, and annual basis.
- Conducted in-depth training for company representatives
- Participated in the successful completion of customer audits
- Supervised operations to ensure compliance with safety standards and company policies.
Drug and Alcohol Representative
Landstar Transportation Logistics
03.2022 - 02.2023
- Managed inbound and outbound calls, providing exceptional customer service.
- Maintained confidentiality while working with third-party vendors.
- Handled quarterly random notification lists and created detailed reports.
- Trained company representatives and ensured compliance with FMCSA regulatory standards.
Dispatcher
Keep Me Rolling, LLC
01.2020 - 01.2022
- Coordinated truck drivers and delivery vehicles, optimizing routes and delivery schedules.
- Managed client communications via phone and email to schedule and track deliveries.
- Generated and maintained accurate records of transactions, bills of lading, and freight invoices.
Customer Service Representative
Bernard BPO
06.2019 - 01.2020
- Provided knowledgeable responses to customer inquiries about services, products, and billing.
- Addressed customer concerns effectively to enhance retention.
- Managed a high volume of calls with professionalism and a focus on customer satisfaction.
Human Resource Intern
Baptist Health South
08.2018 - 02.2019
- Updated employee information and payroll data in internal databases.
- Screened resumes and prepared HR reports, including company policy distribution.
- Assisted in organizing company events and career days.
Education
Bachelor's - Business Administration
Edward Waters College
06-2019
Skills
- Employee Relations
- Performance Management
- Business Development
- Auditing
- Strategic Planning
- Internal audits
- Customer Service
- Compliance monitoring
- Training development
- Project management
- Risk analysis
- Risk management
Affiliations
- Alpha Kappa Alpha Sorority, Incorporated
- November 2018 - Present
Timeline
Equipment Compliance Manager
Landstar Transportation Logistics
10.2025 - Current
Hours of Service/Drug Testing Supervisor
Landstar Transportation Logistics
02.2023 - 10.2025
Drug and Alcohol Representative
Landstar Transportation Logistics
03.2022 - 02.2023
Dispatcher
Keep Me Rolling, LLC
01.2020 - 01.2022
Customer Service Representative
Bernard BPO
06.2019 - 01.2020
Human Resource Intern
Baptist Health South
08.2018 - 02.2019
Bachelor's - Business Administration
Edward Waters College