Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jazmine ceda

South Hackensack,NJ

Summary

To secure a challenging and rewarding position with a company where I will utilize my experience and skills while offering opportunity for growth.

Overview

21
21
years of professional experience

Work History

Customer Service Manager

Fratelli Beretta USA INC
  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback
  • Resolve complaints and order issues.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes

Export Coordinator

01.2013 - Current
  • Prepared export documents for shipments overseas including Purchase orders, packing lists, dispatching, invoicing and bills of lading
  • Arranged with freight forwarders and trucking company pick-up and delivery of product through shipping instructions
  • Held exclusive jurisdiction of foreign-to-foreign affairs and acted as direct contact to representatives to over 10 countries
  • Managed all activities for coordinating all Health Certificate documents for exporting and importing countries.
  • Followed up with customers to resolve inquiries

Medical Billing and Coding / Receptionist

CHILDREN OF JOY PEDIATRICS
01.2003 - 05.2010
  • Handle patient flow, Referrals and scheduling appointments
  • Responsible for petty cash and credit card transactions, take care of patient inquires and concerns
  • Marketing wireless service and products to new and existing customers
  • Handling all customer service questions in all aspects of wireless communications
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes
  • Communicated with insurance companies to research and resolved coding discrepancies
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services

Education

Medical Billing And Coding

Lincoln Tech, City University
Paramus, NJ

Skills

  • Skills & Abilities
  • Notary Service
  • Fluent in Microsoft word, Excel
  • Typing 40-50 wpm

Accomplishments

  • As a leader, my role is to provide superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals
  • Page 2

Timeline

Export Coordinator

01.2013 - Current

Medical Billing and Coding / Receptionist

CHILDREN OF JOY PEDIATRICS
01.2003 - 05.2010

Customer Service Manager

Fratelli Beretta USA INC

Medical Billing And Coding

Lincoln Tech, City University

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Jazmine ceda