Summary
Overview
Work History
Education
Skills
Timeline
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Jazmine Charleston

Frisco,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Insurance Administrative Support (Data Entry)

Toyota Financial Services
06.2022 - Current
  • Enhanced data accuracy by meticulously entering and updating policyholder information in the insurance database.
  • Expedited claims processing for faster customer resolutions by efficiently inputting claim details into the system.
  • Reduced errors in data entry tasks by consistently cross-checking and verifying entered information against source documents.
  • Streamlined communication between departments by swiftly sharing relevant client updates and changes to their policies.

Technical Support Representative

Associa
03.2019 - 11.2020
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Answered customers inquiries by utilizing ticketing and phone system.
  • Educated customers on their HOA accounts.
  • Thoroughly documented each interaction.

Specimen Processor

South Bend Medical Foundation
04.2018 - 01.2019
  • Enhanced laboratory efficiency by accurately processing and labeling specimen samples.
  • Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
  • Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
  • Contributed to the accuracy of test results by promptly addressing any discrepancies or issues with specimen quality, identification, or documentation.

Education

High School Diploma -

Clay High School
South Bend, IN
06.2013

Skills

  • Industry Expertise
  • Client Retention Strategies
  • Sales Experience
  • Active Listening
  • Logistics
  • Medical Terminology
  • Data entry
  • Excel
  • PowerPoint
  • Microsoft Word

Timeline

Insurance Administrative Support (Data Entry)

Toyota Financial Services
06.2022 - Current

Technical Support Representative

Associa
03.2019 - 11.2020

Specimen Processor

South Bend Medical Foundation
04.2018 - 01.2019

High School Diploma -

Clay High School

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Jazmine Charleston