Jazmine Crawford-Lloyd
San Diego,CA
Summary
Experienced Client Service Associate with a strong reputation for exceptional organizational skills. Proficient in interacting with diverse customer profiles. Seeking a new opportunity where diligence and commitment are highly appreciated, providing a platform for creativity and leveraging my business marketing major and professional background to contribute significantly to an organization.
Overview
7
7
years of professional experience
Work History
Member Service Representative I
SchoolsFirst Federal Credit Union
San Diego, CA
10.2022 - Current
- Delivered World Class face-to-face service to Members requesting account assistance.
- Provided consultative services to Members regarding credit union products and services or refers Members to the appropriate teammember to assess the Member's needs, address their concerns and gain agreement.
- Processed Member transactions efficiently and accurately with personal care. Contributed to the departmental goals by processing high volume with a sense of urgency.
- Handled customer complaints in an efficient and courteous manner.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Lead branch campaigns and created pamphlets, posters, PowerPoints and other creative items to share with the team.
- Created Member gift bags to thank our Members for their Membership and celebrate their birthdays.
Bank Teller
Wells Fargo
San Diego, CA
12.2021 - 09.2022
- Uphold in depth knowledge of all bank products, services, procedures, and best practices.
- Provide every customer with a high level of service and confidentiality with a warm and welcoming attitude.
- Handled transactions: monetary withdrawals, transfers, bank deposits, and other bank transactions with efficiency and accuracy.
- Stayed in compliance with all California laws and regulations during each shift.
- Helped clients access their safety deposit boxes in the bank vault after being logged in properly.
- Issued money orders, cashiers checks, and temporary checks
- Lead team huddles confidently with the intent to share new knowledge of banking policies, procedures, and updates to maximize the teams knowledge when handling services for each customer.
- provided mobile options and opportunities that would benefit the customer during every interaction.
Baker, Cashier, and Curbside
The Cheesecake Factory
San Diego And Mission Viejo, CA
02.2020 - 11.2021
- Manage POS transactions.
- Caters to customers needs providing guidance in any way to fulfill the guests needs and create an exceptional experience.
- Handles and plates all types of cheesecakes for in dining and take-out orders.
- Boxes, bags, and prepares food and drink orders for customers and provides curbside service making customers experience convenient and more enjoyable.
- Greets all customers and answers all questions and assists in any way possible to guarantee a memorable experience.
- Processes credit card and cash transactions.
- Handles large sums of money and is responsible for one's own cash drawer and verifying at the end of the night that the drawer is balanced and that the transactions match.
Shift Lead
Jamba Juice
Laguna Niguel, CA
08.2016 - 02.2020
- Greeted every customer and answered any questions they might have entered with.
- Provided fast, friendly service in a fast-paced environment.
- Processed credit card and cash transactions, verified that sums of tills are correct, and made cash deposits and change runs at the bank.
- Managed POS transactions and collaborated with other supervisors and associates to ensure quality customer experiences.
Education
Bachelor of Science - Business Marketing
San Diego State University
San Diego, CA05-2024
Associate of Science - Business Marketing
San Diego Mesa College
San Diego, CA12-2021
Some College (No Degree) - Business Marketing
Saddleback College
Mission Viejo, CASkills
- Bilingual (fluent in English and Moderate Spanish)
- Organization
- Problem Solving
- Dependability
- Ability to work under pressure
- Time Management
- Detail Oriented
- Proficient in Word, Excel, and PowerPoint
- Record keeping and documentation, customer confidentiality, cash drawer balancing and segmentation
- Dispute Resolution
- Teamwork and Collaboration
- Generating Creative content
Timeline
Member Service Representative I
SchoolsFirst Federal Credit Union
10.2022 - Current
Bank Teller
Wells Fargo
12.2021 - 09.2022
Baker, Cashier, and Curbside
The Cheesecake Factory
02.2020 - 11.2021
Shift Lead
Jamba Juice
08.2016 - 02.2020
Bachelor of Science - Business Marketing
San Diego State University
Associate of Science - Business Marketing
San Diego Mesa College
Some College (No Degree) - Business Marketing
Saddleback College
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