Jazmine Gray
San Antonio,TX
Summary
Detail-oriented professional with strong network troubleshooting and data management skills. Experienced in delivering exceptional IT support to K-12 schools, enhancing technology infrastructure to facilitate educational missions. Acknowledged for exceptional interpersonal skills, demonstrating clarity in communication and delivering outstanding customer service.
Overview
2
2
years of professional experience
Work History
System Administrator Intern
EDUTEKS
San Antonio, Texas
06.2025 - Current
- deliver support for K-12 school client network via ticketing system
- Provided IT services and assistance to under-resourced schools, enhancing technology infrastructure and supporting educational missions.
- Manage end-user account permissions and access rights while safeguarding data confidentiality and ensuring regulatory compliance.
- Implement and remove ethernet fiber optic and coaxial cables.
- test and troubleshoot network connectivity and telecom challenges
Fulfillment Associate
Amazon
San Antonio, Texas
12.2024 - 08.2025
- Streamlined item scanning and storage processes using handheld devices for accurate inventory management.
- Achieved or exceeded performance targets while ensuring high accuracy levels.
- Conducted quality inspections to verify goods were undamaged and properly stored.
- Maintained a safe and organized work environment throughout operations.
- Coordinated with teammates and supervisors to oversee handoff between stow and pick, ensuring operational continuity.
Associate
UPS Customer Center
San Antonio, Texas
08.2024 - 12.2024
- Guided customers through shipping inquiries, providing accurate information to enhance customer satisfaction.
- operated copiers, binding and laminating tools, POS systems, and relevant software with precision and efficiency
- balanced critical tasks—shipments, printing, packing, faxing, and main processing in fast-paced a fast-paced environment
- Adapted swiftly to customer needs and equipment challenges while implementing procedural updates.
Monitored industry trends to ensure alignment with current best practices.
Education
Bachelor of Science -
St. Phillip's College
San Antonio, TX06-2026
Skills
- Network troubleshooting
- Data management
- Technical support
- Customer service
- Project management
- Effective communication
Timeline
System Administrator Intern
EDUTEKS
06.2025 - Current
Fulfillment Associate
Amazon
12.2024 - 08.2025
Associate
UPS Customer Center
08.2024 - 12.2024
Bachelor of Science -
St. Phillip's College