Jazmine Horton
Detroit
Summary
Experienced with leading teams to achieve sales goals and enhance customer experiences. Utilizes effective communication and strategic planning to drive results. Track record of fostering team collaboration and resolving conflicts efficiently.
Experienced with maintaining accurate inventory counts and identifying discrepancies. Utilizes keen attention to detail and organizational skills to ensure inventory accuracy. Track record of effective problem-solving and efficient inventory management.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
6
6
years of professional experience
Work History
Team Leader
Follett Higher Education Group
10.2023 - Current
- Led team in daily operations, ensuring efficient workflow and adherence to deadlines.
- Trained and mentored new staff on operational procedures and best practices.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Monitored inventory levels and assisted in stock replenishment, reducing out-of-stock situations.
- Implemented visual merchandising strategies to enhance product visibility and drive sales growth.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Prepared merchandise for the sales floor by pricing or tagging.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Cashier
Barnes & Noble Education
09.2022 - 11.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Completed inventory counts and ordered merchandise.
Nicole Jurek - Local Circles
08.2019 - 09.2019
- Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position Ready to help team achieve company goals
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude
- Willingness to take on added responsibilities to meet team goals
- Reliable employee offering excellent communication and good judgment
- Conducted research to gather information about clients and altered survey topics based on their preferences
- Followed scripted questionnaires verbatim to collect research data
- Convinced unwilling individuals by using logical, persuasive rebuttals
- Prepared reports of findings by illustrating data graphically and translating complex findings into narrative format
- Explained survey objectives and procedures to interviewees
- Conducted interviews with participants to assess eligibility
- Monitored and coordinated workflows to optimize resources
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
- Spearheaded innovative approaches to resource allocation and strategic planning
Education
Associate of Arts - Psychology
Wayne County Community College
Detroit, MI06-2026
undefined
Cass Technical Highschool
Detroit, Michigan06.2022
Skills
- Strategic planning
- Issues resolution
- Credit and Cash Transactions
- Cash Register Systems
- Stocking and Replenishing
- Wrapping and Boxing
- Restocking
- Cleaning and Sanitizing
- Time Management
- Retail Merchandising
- Process Transactions
- Multi-Tasking Skill
- Attention to detail
- Teamwork and collaboration
Timeline
Team Leader
Follett Higher Education Group
10.2023 - Current
Cashier
Barnes & Noble Education
09.2022 - 11.2022
Nicole Jurek - Local Circles
08.2019 - 09.2019
undefined
Cass Technical Highschool
Associate of Arts - Psychology
Wayne County Community College