JAZMINE HOWARD

Upheld Kaiser Permanente Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws.
•Administered medications as directed by physician order following established protocols.
• Maintained equipment & supplies.
• Explained purpose & process of examinations, tests & medical procedures to patients, following established guidelines.
• Instructed patients on general health & basic self care procedures.
• Followed standard infection control procedures.
• Monitor patient vital signs
• Prepared patients for physical examinations.
• Provide therapeutic care as ordered by physician.
• Observe patient condition for reactions during & after procedures.
• Took & recorded patient vital signs, height, weight, etc.
• Obtained specimens from patients (urine, stool, etc.).
• Prepared specimens & specimens for lab analysis.
Administered Flu Shots and various injections

• Administered medication and treatments to patients to observe and record responses.
• Explained useful coping methods to relieve depression and anxiety.
• Performed patient assessments to monitor expected response to medications and altering treatment plans.
• Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
• Administered medications to patients and monitored response to medications.
• Facilitated on-site activities, support groups and outings for clients.
• Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
• Assisted and counseled patients daily.
• Treated clients and families with respect and dignity.

• Assessed resident condition upon admission and daily thereafter
• Participated in the development , implementation, and evaluation of the plan of care
• Administered medications and treatment as ordered by physician following facility protocol
• Accountable for maintaining accurate narcotic count every shift
• Responsible for maintaining documentation, which reflects healthcare needs if every patient , care and treatment provided, patient's response to care and treatment, and patient disposition
• Communicated patients condition to the physician
• Noted and carried out physician orders

• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Responded to patient requests with appropriate clinical and personal assistance.
• Cared for wounds, provided treatments and assisted with procedures.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Performed nasal swab and rapid antibody testing via blood droplet collection.
• Oversaw in-person and curbside patient registration and processing.
• Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
• Processed positive and negative test responses according to established protocols and reporting requirements.
• Collected and treated patient samples to test for COVID-19 infection.
• Assessed and evaluated mental health needs, working with multidisciplinary team to initiate, manage and modify individualized care plans.

• Calibrated and maintained over [Number] pieces of sensitive non-destructive testing equipment.
• Responded to and documented sudden condition changes in patients with moderate to severe COVID-19 symptoms.
• Maintained confidentiality regarding test results and other protected patient information.
• Checked and recorded vital signs of patients and reported changes in patients' behavior or conditions.
• Administered medications, assessed changes, and reported results to doctors.
• Participated in development of Patient Care Plans for patients experiencing COVID-19.
• Evaluated patient histories, complaints and current symptoms.
• Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
• Used coordination and planning skills to achieve results according to schedule.

• Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records
• Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding
• Gathered patient data, cleaned wounds and changed catheters as part of comprehensive support
• Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies
• Documented patient information obtained from interviews concerning symptoms, medications and prior treatment
• Responded to patient requests with appropriate clinical and personal assistance
• Delivered oral medications, intramuscular injections and IV fluids to mitigate or resolve patient symptoms

• Traveled throughout 40-mile territory to provide home-healthcare services to pediatric, adult and elderly patients diagnosed with chronic/terminal conditions, convalescing from surgical procedures or recovering from serious illnesses and injuries
• Followed treatment plans to accelerate patient recovery; minimize pain, discomfort, infections and complications; and optimize patient outcomes
• Dispensed and administered patients' medications following care plans and physician's orders

• Effectively managed a high-volume of inbound and outbound customer calls
• Answered incoming calls; assists Physicians,Pharmacies,Customers with orders and benefit eligibility questions and prescription
• Escalates drug related calls to appropriate pharmacist
• Coordinates internal resolution of claims exceptions and other issues,
• Addressed and resolved customer product complains empathetically and professionally
• Accurately documented, researched and resolved customer service issues
• Mastery of Customer service management systems and databases
• Educates customers on benefits, formulary premiums and status of orders, claims or inquiries