Jazmine Jackson
Denver,CO
Summary
Demonstrates professionalism and teamwork, adept at solving complex problems and fostering positive client relationships. Demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Versatile professional with expertise in client interactions across healthcare, security, and customer service sectors.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Health Guide
Rightway Healthcare
Greenwood Village, CO
05.2025 - Current
- Assisted clients in navigating health insurance options and benefits effectively.
- Facilitated clear communication between patients, providers, and insurance companies to ensure understanding of services and coverage.
- Coordinated patient appointments and managed schedules for healthcare services.
- Assisted in the coordination of patient referrals for specialist.
- Resolved customer issues related to plan benefits, coverage eligibility, and claims processes to enhance client satisfaction.
- Managed inbound and outbound calls to deliver timely assistance to clients, improving service experience.
Customer Experience Consultant
CarMax
08.2024 - 04.2025
- Automotive Sales Associate
- Improved client satisfaction through tailored recommendations based on individual needs.
- Ran finance applications
- Utilized specialized software to capture and process data.
- Coordinated appointment scheduling for clients and sales representatives.
- Processed finance applications for clients seeking vehicle financing options.
Security Officer
DC Star Security
11.2022 - 06.2024
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
- Greeted guests professionally and courteously to foster welcoming atmosphere while prioritizing safety.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Documented property damage, theft, unauthorized persons, and unusual incidents to maintain accurate records and enhance security response.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Managed emergencies or disturbances, ensuring personnel safety and minimizing property damage.
Personal Care Providers/CNA
Apollo Home Services
01.2021 - 11.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Supported mobility exercises to enhance patient physical well-being.
- Facilitated mobility exercises to improve patient physical well-being and independence.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Boosted patient satisfaction through compassionate and attentive care, addressing individual needs.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered emotional support during challenging times, contributing to a positive healing environment.
- Provided daily assistance and care for residents in an assisted living facility. in assisted living facility and delivered high-quality support to meet needs.
Education
East High School
Denver, CO 08.2017 - 05.2021
Skills
- Benefits education
- Customer service
- Client relationship management
- Excellent communication
- Active listening
- Problem-solving abilities
- Organizational skills
- Time management
- Microsoft office
- Strategic thinking
- Sales strategy
- Teamwork and collaboration
- Professionalism
- Benefits education
Timeline
Health Guide
Rightway Healthcare
05.2025 - Current
Customer Experience Consultant
CarMax
08.2024 - 04.2025
Security Officer
DC Star Security
11.2022 - 06.2024
Personal Care Providers/CNA
Apollo Home Services
01.2021 - 11.2022
East High School
08.2017 - 05.2021