Driven administrative professional with over three years of experience managing daily administrative support tasks and daily operations in the healthcare industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker who provides excellent customer service within dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Department Secretary
Southern Regional Medical Center
Riverdale, GA
11.2020 - Current
Manages and reconciles over 10 daily reports for billing and charge review.
Maintains record keeping filing systems to classify, sort, and file reports.
Calculates daily and monthly reports to track revenue.
Completes and organizes department meetings, and records meeting minutes for each department.
Greets incoming visitors and patients professionally and provides friendly, knowledgeable assistance.
Prepares and proofreads documentation, spreadsheets, and presentations for department use.
Receives and routes business correspondence to correct departments and staff members.
Identifies and recommends changes to existing processes to improve accuracy, efficiency, and quality service.
Enters and maintains charges for Women's Center Department to accurately acquire billing revenue.
Responds to inquiries from callers seeking information.
Maintains professional office environment through effective organization, inventory management, and supply ordering processes.
Routes business correspondence, documents, and messages to correct departments and staff members.
Facilitates smooth onboarding for new hires by preparing orientation materials and providing comprehensive administrative assistance during their transition.
Manages complex calendars for multiple department leaders, ensuring timely attendance at important meetings and events.
Liaised between faculty, staff and administrators to coordinate educational program delivery.
EOB Payment Analyst
Southern Regional Medical Center
Riverdale, GA
09.2019 - 03.2020
Reviewed over 50 accounts for payment processing.
Matched purchase orders with invoices and recorded necessary information.
Managed and responded to correspondence and inquiries from customers and vendors.
Supported management by processing invoices and documents with consistent on-time delivery.
Reconciled accounts, managed audits, and updated financial records with remarkable accuracy.
Generated invoices upon receipt of billing information and tracked collection progress.
Assessed data and information to verify entry, calculation, and billing code accuracy.
Gathered, evaluated, and summarized account data in detailed financial reports.
Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
Reduced errors in payment transactions by conducting thorough data analysis and identifying discrepancies.
Supported management in financial reporting by providing detailed analyses of accounts payable activity and trends.
Education
Bachelor of Science - Business Administration
Clayton State University
Morrow, GA
12.2024
Associate of Applied Science - Business Administration
Georgia State University
Atlanta, GA
12.2017
Skills
Account Reconciliation
Charge Reconciliation
Financial Analysis
Microsoft Office
Epic Software
Account Management
Hospital Billing
Customer Service
Word Processing
Scheduling
Documentation and Recordkeeping
Financial Reporting
Charge Entry
Excel Proficiency
Data Processing
Certification
Advanced Life Support for Healthcare Providers (ALS), 03/2026, American Red Cross
Basic Life Support for Healthcare Providers (BLS), 03/2026, American Red Cross
Timeline
Department Secretary
Southern Regional Medical Center
11.2020 - Current
EOB Payment Analyst
Southern Regional Medical Center
09.2019 - 03.2020
Bachelor of Science - Business Administration
Clayton State University
Associate of Applied Science - Business Administration