Jazmine Lazo
Houston
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Summer Moon Coffee. Proven ability to engage guests and manage time effectively, ensuring a welcoming atmosphere. Experienced in patient care as a Certified Nursing Assistant, adept at vital assessments and fostering team collaboration for optimal outcomes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista
Summer Moon Coffee
10.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Server
Pluckers Wing Bar
10.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Certified Nursing Assistant
Volunteering
03.2024 - 06.2024
- Assisted patient with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and pulse.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Provided high-quality personal care services such as grooming, dressing, and feeding to ensure patient dignity.
Education
Lone Star College
Houston, TXSkills
- Time management
- Team player
- Patient care
- Basic life support
- Vitals assessment
- Guest engagement
- Exceptional customer service
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Barista
Summer Moon Coffee
10.2024 - Current
Certified Nursing Assistant
Volunteering
03.2024 - 06.2024
Server
Pluckers Wing Bar
10.2023 - 10.2024
Lone Star College
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