Food and Beverage Lead
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Integrated service and team management strategies to boost business profits.