Parker Franklin
Cheney,WA
Summary
Experienced leader with strong background in guiding teams, managing projects, and achieving strategic objectives. Committed to making meaningful contributions and advancing organizational goals. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Casino Floor Beverage Supervisor
Northern Quest Resort & Casino Spokane
09.2022 - Current
- Facilitated communication between customer-facing and back-end teams to coordinate seamless beverage service..
- Created a positive work environment through effective communication practices that fostered teamwork among staff members.
- Developed enticing promotions that increased sales and attracted new customers to the establishment.
- Managed daily shift operations, contributing to the smooth running of the beverage department and maintaining high levels of customer satisfaction.
- Trained and developed beverage staff on proper techniques, knowledge and skills.
- Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement opportunities.
- Streamlined beverage operations for increased efficiency and reduced waste by implementing effective inventory control systems.
Security Ambassador
Northern Quest Resort & Casino Spokane
01.2022 - 09.2022
- Ensured the safety of guests and team members on property.
- NQ Casino and Hotel asset protection.
- Provided exceptional customer service while maintaining a professional demeanor as the first point of contact for visitors.
- Deescalated conflicts through effective communication skills and conflict resolution techniques.
Para-Educator
Cheney High School
10.2019 - 01.2022
- Supported students with physical and cognitive disabilities.
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Worked and collaborated with advising teachers and administrators.
Personal Baseball Instructor
Shockman's All About Fitness
02.2018 - 01.2022
- Provided Personal instruction for hitting, fielding, and catching.
- Created and organized progressive training program for each specific position.
- Worked 1 on 1 or in groups with clients of all ages.
Sales Associate
Dick's Sporting Goods
10.2018 - 10.2019
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Professional Baseball Player
Empire Professional Baseball League
06.2016 - 08.2018
- Developed positive relationships with coaches, staff, and teammates by exhibiting professionalism and a good sportsmanship attitude at all times.
- Contributed to the team''s overall success through effective communication, collaboration, and leadership on and off the field.
Varsity Assistant Baseball Coach
Cheney High School
03.2017 - 06.2018
- Assisted head coach in developing comprehensive training plans for athletes, resulting in improved skill sets and better game results.
- Served as a role model for student-athletes by demonstrating integrity, respect, and sportsmanship both on and off the field.
- Collaborated with fellow coaches to evaluate individual athlete progress, determining areas of improvement and adjusting training plans accordingly.
- Established a positive environment that fostered teamwork, camaraderie, and sportsmanship among athletes.
Assistant Basketball Coach
Cheney High School
12.2016 - 03.2018
- Coached fundamentals and encouraged growth.
- Led practice sessions with players practicing drills, honing techniques and scrimmaging to put practiced skills into play.
- Provided constructive feedback to players after games, identifying areas of improvement while also celebrating successes.
Education
Bachelor's Degree - Sports Management
Bethesda University
Anaheim, California08.2022
General Studies -
Clark College
Vancouver, Washington06.2014
High School Diploma -
Cheney High School
Cheney, Washington06.2011
Skills
- More than 10 years of Customer service experience
- Multitasking
- Proficient with Microsoft Office programs
- Professionalism
- Detailed oriented
- Sales experience
- Organized
- Great at Communicating
- Fast Learner
Certification
- CPR/AED Certification
- Washington State Driver's License
- MAST certification
- Food Handlers certification
Timeline
Casino Floor Beverage Supervisor
Northern Quest Resort & Casino Spokane
09.2022 - Current
Security Ambassador
Northern Quest Resort & Casino Spokane
01.2022 - 09.2022
Para-Educator
Cheney High School
10.2019 - 01.2022
Sales Associate
Dick's Sporting Goods
10.2018 - 10.2019
Personal Baseball Instructor
Shockman's All About Fitness
02.2018 - 01.2022
Varsity Assistant Baseball Coach
Cheney High School
03.2017 - 06.2018
Assistant Basketball Coach
Cheney High School
12.2016 - 03.2018
Professional Baseball Player
Empire Professional Baseball League
06.2016 - 08.2018
General Studies -
Clark College
High School Diploma -
Cheney High School
- CPR/AED Certification
- Washington State Driver's License
- MAST certification
- Food Handlers certification
Bachelor's Degree - Sports Management
Bethesda University
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