Kaley Ellison
Town Pump
Belgrade,MT
15
years of professional experience
Work History
Casino Floor Runner
1 Year 4 Months- Led floor recovery efforts, keeping sales areas stocked, clean, and ready for customers.
- Coordinated restocking of coolers, shelves, and displays to maintain product availability.
- Trained new team members on floor runner duties, safety practices, and store standards.
- Monitored aisles for spills, hazards, and misplaced items, supporting safe customer traffic.
- Organized backroom supplies and prioritized stocking tasks to improve workflow efficiency.
- Scanned and processed over Number winning tickets per shift.
- Maintained consistent store presentation by resetting displays and correcting floor conditions quickly.
Phlebotomist
2 Years 7 Months- Collected blood specimens using venipuncture and capillary techniques with consistent patient identification.
- Verified orders, labels, and requisitions in electronic records to prevent specimen errors.
- Prioritized inpatient and outpatient draw requests to maintain efficient specimen workflow.
- Prepared patients for procedures by explaining steps and reducing collection anxiety.
- Resolved difficult draws using careful site selection and patient-centered techniques.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Conducted venipuncture and other CT procedures.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Chiropractic Assistant
11 Months- Maintained accurate records of patient care, condition, progress and concerns.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Maintained a clean, healthy and safe environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Professionally and courteously verified appointment times with patients.
- Adelty managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients' eligibility and claims status with insurance agencies.
- Prepared patient charts accurately and neatly for the clinic.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Maintained strict patient and physician confidentiality.
- Identified and resolved patient billing and payment issues.
- Evaluated patients' financial status and established appropriate payment plans.
- Interviewed patients to obtain medical information, weight and height measurements and vital signs.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Performed monthly inventory and maintained office and medical supply counts.
- Assessed and managed follow-up plans.
Certified Nursing Assistant
2 Years 5 Months- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Changed sterile dressings.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Cooked appetizing and satisfying meals and snacks.
- Scheduled and accompanied clients to medical appointments.
- Maintained a clean, healthy and safe environment.
- Assisted with patient transfer and ambulation.
Lead Barista
7 Months- Made and served over 50 café beverages per day with speed, quality and consistency.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Prioritized drink requests while managing interruptions.
- Complied with standards for merchandising, stocking and storing product.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Cleaned counters, machines, utensils and seating areas daily.
- Accurately took to-go and special orders via phone.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Conducted successful cash audits at the end of each shift.
- Engaged customer loyalty by remembering personal preferences and allergy information.
- Trained new team members with positive reinforcement and respectful, encouraging and coaching.
- Maintained regular and consistent attendance and punctuality.
Teller
6 Months- Created member account profiles on Big Sky Western Banks online banking program.
- Organized, stocked and maintained the teller window area.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Coordinated daily cash reconciliation at a high-volume location.
- Handled various accounting transactions.
Cashier/ Customer Service
1 Year 5 Months- Collected and stored coupons.
- Greeted customers promptly.
- Received customer payments.
- Assisted customers in selecting items based on needs.
- Trained new cashiers on procedures, customer service and sales techniques.
- Encouraged development of new cashiers with positive reinforcement.
- Worked extra shifts during busy periods to maintain service.
- Resolved service issues in timely manner.
- Performed store opening, closing and shift change actions.
Education
GED - Certified Nursing Assistant
Skills
CUSTOMER SERVICE (6 years)
RECEPTIONIST (2 years)
RETAIL SALES (1 year)
CASH (6 years)
DATA ENTRY (2 years)
CPR/First Aid certified
Extremely organized
HIPAA compliance
Feeding assistance expert
Excellent work ethic
Patient scheduling
Certified Medical Office Assistant
Dementia and Alzheimer's knowledge
Cash
Certified Computer Office Assistant
Handling expertise
Close attention to detail
Patient-focused care
Rapid 10-key data
Excellent verbal communication
Understands insurance benefits
Companionship and emotional support
Insurance and collections procedures
Rapid data entry skills
Patient chart auditing ability
Compassionate caregiver
Additional Information
- SKILLS
- CPR/First Aid certified
- Extremely organized
- HIPAA compliance
- Feeding assistance expert
- Excellent work ethic
- Patient scheduling
- Certified Medical Office Assistant
- Dementia and Alzheimer's knowledge Cash
- Certified Computer Office Assistant
- Handling expertise
- Close attention to detail
- Patient-focused care
- Rapid 10-key data
- Excellent verbal communication
- Understands insurance benefits
- Companionship and emotional support
- Insurance and collections procedures
- Rapid data entry skills
- Patient chart auditing ability
- Compassionate caregiver
- Organizational skills
- Efficient and reliable team player
- Attention to detail
- Exceptional customer service
- Great multitasker
- Adaptable Strong communication skills
- Trustworthy companion
- Quick learner
Timeline
Casino Floor Runner
Town Pump
06.2025 - CurrentRead More
Phlebotomist
Bozeman Health
01.2018 - 08.2020Read More
Chiropractic Assistant
Pro Chiropractic
09.2016 - 08.2017Read More
Certified Nursing Assistant
Spring Creek Inn
04.2014 - 09.2016Read More
Lead Barista
Starbucks
09.2013 - 04.2014Read More
Teller
Big Sky Western Bank
02.2013 - 08.2013Read More
Cashier/ Customer Service
Albertsons
08.2011 - 01.2013Read More
Trabucco Hills High School
GED from Certified Nursing Assistant
Read More
Miles Community College
Read More