Peyton Chadwell
Albuquerque
Summary
Thoughtful and experienced customer service representative that empathizes with customers and clients to provide the best service possible while solving the problem together.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Tender
Urban Wellness
Albuquerque, NM
09.2025 - Current
- Prepared and reviewed tender documents to ensure compliance with organizational standards.
- Collaborated with cross-functional teams to develop competitive pricing strategies for tender submissions.
- Analyzed market trends and competitors' bids to enhance proposal effectiveness.
- Led negotiations with suppliers to secure favorable terms and conditions for projects.
- Mentored junior team members on best practices in tender preparation and submission processes.
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
- Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
- Managed a comprehensive database of past bids, improving accessibility to information for future submissions.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Assembled products according to changing daily work orders and specific customer needs.
Insurance Claims Representative
COVENIR
11.2022 - Current
- Handling incoming calls from clients for insurance claims in automobile and home insurance.
- Filing the claims with the clients with empathy for each situation and claim, paying close attention to detail to better assist the claim process. and providing them with follow up information as well as helping to assist with anything else they may need.
- Providing claim information and details
- Answering each question clients may have regarding their claim and the next steps.
- Transferring callers to correct departments.
- Working with translators when needed to better assist clients and the accuracy of the claims and details.
- Processed and resolved insurance claims in a timely and accurate manner, ensuring customer satisfaction
- Reviewed policy coverage to determine claim eligibility and validity
- Investigated and evaluated claims by gathering relevant information from various sources such as clients, witnesses, and medical records
- Maintained detailed records of all interactions, correspondence, and transactions related to each claim
- Provided clear explanations of coverage details, policy terms, and claim procedures to customers
- Adhered to company policies and industry regulations while handling sensitive customer information with confidentiality
Receptionist
YOGA SIX
Albuquerque, NM
11.2021 - 10.2022
- Assisting in booking appointments
- Answering incoming calls regarding classes and memberships
- Processing membership details and payments
- Returning voicemails and emails.
- Coordinating classes with the instructors to make classes more accessible.
- Handling billing and clients information
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
- Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
- Implemented an electronic visitor management system that improved efficiency in tracking visitors' arrival/departure times by XX%
Medical Records Coordinator
Southwest Eye Care
Albuquerque, NM
03.2022 - 09.2022
- Medical terminology
- Medical billing and coding
- Handling all incoming calls from patients, and routing to the correct departments.
- Relaying patients concerns and messages to providers. As well as contacting the medical assistant for medication refills and review.
- Working with emergency triage calls to relay to the providers for emergency appointments, to then return the call to patient and provide with appropriate appointment time and dates the doctor is recommending.
- Returning voicemails.
- Fax, sending and receiving medical records and requests
- Verifying insurance information and coverage
- Reviewing medical records
- EHR system
- Insurance verification
Sales Associate
Sally's Beauty Supply
Albuquerque, NM
04.2019 - 09.2020
- Help customers find the ideal beauty product
- Recommending products and explaining the benefits of each product
- Cashier
- Product inventory and orders
- 11 years of sales experience.
- Knowledgeable of what products we have and able to effectively provide information about a product.
- Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Collaborated with cross-functional teams such as marketing and operations to implement promotional campaigns effectively
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
Receptionist
Massage Envy
Albuquerque, NM
07.2019 - 02.2020
- Explaining services to clients
- 1. In charge of answering any questions and concerns about upcoming appointments or previous appointments.
- 2. Booking appointments, confirming appointments. Following up with patients who need to schedule an appointment
- 3. Membership sales and product sale knowledge
- 4. POS systems
- 5. Responding to each email within a timely matter.
Panera Bread Associate
Panera Bread
Albuquerque, NM
02.2017 - 07.2018
- Cashier, Line work, Delivery
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
Receptionist
Corporate Housing America
Albuquerque, NM
02.2017 - 07.2018
- Answering incoming calls from potential residents
- Answer any questions residents may have regarding housing and other extra curricular activities around the property.
- Scheduling meetings to go over leases and agreements with management.
- Assisting new residents and showing new units.
- Closing sales.
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Collaborated with other departments to ensure smooth operations and effective communication within the organization
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
Customer Service Associate
HomeGoods
Albuquerque, NM
01.2018 - 05.2018
- Answering customers questions, transferring to the correct department. Inventory, Cashier.
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets
- Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
- Processed returns and exchanges efficiently, maintaining accurate records and inventory levels
- Identified opportunities for process improvement and made recommendations to enhance the overall customer experience
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
Education
High school or equivalent - undefined
Skills
- Customer Care (10 years)
- Customer Support (10 years)
- Microsoft Word (10 years)
- Customer Service (10 years)
- Communications (3 years)
- Computer Skills (2 years)
- Typing (10 years)
- Sales (3 years)
- Cash Handling (5 years)
- Upselling (5 years)
- Marketing
- POS (10 years)
- Merchandising
- Retail Sales (5 years)
- Cashiering (4 years)
- Pricing
- Retail Management (10 years)
- Time Management (10 years)
- Inventory Control (5 years)
- Front Desk (10 years)
- Organizational Skills
- Assistant Manager Experience (1 year)
- Sales Management (8 years)
- Medical scheduling (2 years)
- Microsoft Excel
- HIPAA (2 years)
- Medical Office Experience (5 years)
- Medical Records (6 years)
- Insurance Verification
- Medical Billing
- Medical Coding
- Medical Receptionist (5 years)
- Data Entry
- Medical Terminology
- Office Administration (4 years)
- Patient Care
- Communication skills (10 years)
- Microsoft Outlook
- Triage (7 years)
- Customer service (10 years)
- Medical office experience (5 years)
- Medical terminology
- Computer skills (10 years)
- Medical records (7 years)
- Typing
- HIPAA (6 years)
- Front desk (8 years)
- Cash handling (10 years)
- POS
- Retail sales (8 years)
- Medical receptionist (5 years)
- Windows
- Medical scheduling (6 years)
- Clerical experience (5 years)
- Medical coding (4 years)
- Editing
- Proofreading
- Organizational skills
- Insurance verification (8 years)
- Medical billing (5 years)
- EMR systems (5 years)
- Patient care (8 years)
- Administrative experience
- Microsoft Word
- Microsoft Excel (5 years)
- Time management (10 years)
- Sales management
- Upselling
- Pricing (10 years)
- Marketing (10 years)
- Microsoft Office
- Computer literacy (10 years)
- Order entry
- Pet care
- Cleaning
- Writing skills
- Restaurant experience
- Food service (4 years)
- Food industry
- Intake (6 years)
- Clinic
- Phone etiquette (10 years)
- English
Certification
Food Handler Certification
Languages
English - Expert
Assessments
- Customer service — Completed
- October 2019
- Identifying and resolving common customer issues.
- Full results: Completed
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Lead Tender
Urban Wellness
09.2025 - Current
Insurance Claims Representative
COVENIR
11.2022 - Current
Medical Records Coordinator
Southwest Eye Care
03.2022 - 09.2022
Receptionist
YOGA SIX
11.2021 - 10.2022
Receptionist
Massage Envy
07.2019 - 02.2020
Sales Associate
Sally's Beauty Supply
04.2019 - 09.2020
Customer Service Associate
HomeGoods
01.2018 - 05.2018
Panera Bread Associate
Panera Bread
02.2017 - 07.2018
Receptionist
Corporate Housing America
02.2017 - 07.2018