Jazmine Narum
Longmont,CO
Summary
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Senior Associate-Tax Representative
BC Tax, LLC
01.2010 - 08.2023
- Examined accounts and records and computed tax returns according to prescribed rates, laws and regulations.
- Worked closely with clients to properly fill out tax forms and file tax returns electronically.
- Kept up to date on current income tax developments and advised clients to make proper adjustments.
- Prepared simple to moderate state tax-related financial statement calculations, entries and disclosures.
- Maintained consistent client contact regarding the case status and strategy of the resolution
- Rendered services in booking, data entry, etc.
- Audited client financial records to determine tax liability.
- Performed tasks under limited supervision related to income tax compliance such as returns, extensions, forecasts and tax provisions for business sectors and corporate heritage business units.
- Trained clients on QuickBooks to help make tax management easier.
- Created financial plan for clients to serve as framework for organizing components of financial situations.
- Represented clients before federal, state and local taxing authorities.
- Reconciled tax accounts for annual revenue-producing company.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Lyons High School
Lyons, COSkills
- Website Navigation
- Auditing Assistance
- Team Meetings
- Free Cash Flow Analysis
- Customer Satisfaction
- Balance Sheets
- Income Tax Compliance
- Corporate Tax Issues
- Tax Computing
- Verbal and Written Communication
- Identifying Errors
- QuickBooks Proficiency
- Communications Strategies
- Accounting and Reporting Research
- Microsoft Office
- Property and Excise Taxes
- Financial Solution Recommendation
- Tax Liabilities
Timeline
Senior Associate-Tax Representative
BC Tax, LLC
01.2010 - 08.2023
High School Diploma -
Lyons High School
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