Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Authorization
Personal Information
Timeline
Generic

Jazmine Smith

Prattville,AL

Summary

My customer service experience is broad including 10 years worth of assisting customers whether it's by physical contact, through the phone or by emailing. I have perfect attendance, reliable and available. I go above and beyond my daily duties to make sure the customers and company is all in one satisfied of my ability to help.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Genesis Technical Staffing,Inc
08.2021 - Current
  • Answer incoming calls about power bills pertaining to high bills, billing programs and customer correspondence through Alabama Power
  • Dealing with TUG, MPU , Itron and excel by updating or sending in adjustments.

Cahier/Customer Service

Bath & Body Works
10.2019 - Current
  • Greeting customers, showing willingness to help, cashing/ringing customer items up.

Alorica Customer Service Representative

Alorica Calling Center
12.2020 - 08.2021
  • Working for Alorica company but through Duke Energy
  • A power company for customers to call in about billing inquires and account information
  • Needing to start/stop/adjust accounts.

Customer Service Representative

Sykes Enterprises, Incorporated
01.2019 - 12.2020
  • Receiving incoming calls on request to check a customers account pertaining to banking information
  • Willingness to assist with bank balance and hardships.

Customer Service Representative

ASK Telemarketing
10.2017 - 01.2019
  • Receiving incoming calls for retention side of customers
  • Willingness to calm to turn around an angry customer
  • Remove items or sale products.

Cashier/Sales Associate/Stock

Ross Dress For Less
12.2014 - 11.2017
  • Greet customers, maintain register, recover the clothes, answer calls and customer questions.

Education

Certificate - Billing and Coding

Jess health services
Montgomery, AL
09.2020

Certificate - Therapeutic massage

Trenholm State
Montgomery, AL
08.2017

High school diploma -

Prattville High School
Prattville, AL
05.2015

Skills

  • 40 wpm (1 year)
  • Call Center
  • Customer Care
  • Hospitality
  • Filing
  • Time Management
  • Communications
  • Excel
  • Microsoft Office
  • Word
  • Retail sales
  • Customer Support
  • Telemarketing
  • Medical Coding
  • ICD-10
  • Typing
  • Insurance Verification
  • CPT Coding
  • Medical Records
  • ICD-9
  • ICD Coding
  • Medical Scheduling
  • Customer service
  • Sales
  • Cash handling
  • Cash register
  • Medical terminology
  • Medical billing

Certification

  • Work Keys
  • Driver's license
  • Certified Professional Coder
  • Certified Coding Specialist
  • RHIT

Additional Information

I am a very dedicated, passionate and hardworking employee. I like the ability to assist and help people in any area or department of work. I have the willingness and ability to learn from my environment and superior on any job duty. I am a very great listener and always focusing on getting the job done and always going above and beyond my job duty to make sure the customer is heard, acknowledge and satisfied.

Work Authorization

Authorized to work in the US for any employer

Personal Information

Relocation: Anywhere

Timeline

Customer Service Representative

Genesis Technical Staffing,Inc
08.2021 - Current

Alorica Customer Service Representative

Alorica Calling Center
12.2020 - 08.2021

Cahier/Customer Service

Bath & Body Works
10.2019 - Current

Customer Service Representative

Sykes Enterprises, Incorporated
01.2019 - 12.2020

Customer Service Representative

ASK Telemarketing
10.2017 - 01.2019

Cashier/Sales Associate/Stock

Ross Dress For Less
12.2014 - 11.2017

Certificate - Billing and Coding

Jess health services

Certificate - Therapeutic massage

Trenholm State

High school diploma -

Prattville High School

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Jazmine Smith