Juwon Ward
Atlanta,Georgia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Home Depot
08.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
Team Member
Hewlett Packard Enterprise
08.2019 - 07.2022
- Over 5 years of writing experience as well as WFH
- 3 years' experience working from home 100% of the time
- Expertise in technical writing (user manuals, SOPs, and RFPs)
- Learned all required tasks quickly to maximize performance
- Developed strong cooperative relationships with coworkers and managers
- Maintained productive, efficient approach to all tasks
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Sales Manager
Keurig Dr Pepper
07.2017 - 06.2019
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Sales Manager
A1 Super Quick Dry Out
03.2010 - 05.2019
- Sold additional services to customers in a professional and polite manner
- Great communication skills with company clients
- Followed established job site safety regulations and maintained a safe and clean work area
- Cleaned different types of surfaces and furniture with professional skills
- Drove and advertised company vehicle with a strong safety culture
- Mixed water and chemicals in containers to prepare cleaning solutions
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships
- Inspected cleaning sites to provide cost estimates to customers
- Maintained accurate, up-to-date customer records in Xactimate system
- Held weekly meetings with technicians to identify techniques to overcome sales obstacles
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Representative
PepsiCo
01.2014 - 06.2017
- Answered customer questions regarding merchandise, department information and pricing
- Organized store merchandise racks by size, style and color
- Led merchandise selection, pricing, planning and marketing
- Ran markdown reports, managed store replenishment and analyzed buying reports
- Created visual marketing and styled window displays
- Negotiated prices, discount terms and all transportation arrangements for merchandise
- Assembled promotional displays, including quarter and full-size point of purchase displays
- Conferred with store managers to obtain information about customer needs and preferences
- Completed stock orders and managed inventory levels
- Increased sales by offering advice on purchases and promoting additional products
- Retained excellent client satisfaction ratings through outstanding service delivery
- Trained and mentored new sales representatives.
Education
High School Diploma -
South Gwinnett High School
01.2007
Skills
- Database (Less than 1 year)
- Database management (Less than 1 year)
- Inventory (3 years)
- Inventory control (Less than 1 year)
- Merchandising (Less than 1 year)
- Restoration
- Water Damage Restoration
- Word Processing
- Pricing
- E-Commerce
- 90 WPM typing speed (10 years)
- Exceptional time management skills
- Exceptional communication skills
- MS Windows, Excel proficient
- Efficient and Detail-Oriented
- Strong interpersonal skills
- Upbeat and Positive Personality
- Customer Retention Strategies
- Data Integrity
- Document Transcribing
- 90 WPM typing speed
- Database management
- Data Entry and Maintenance
- Salesforce Software
- Critical Thinking
- Active Listening
Timeline
Customer Service Representative
Home Depot
08.2022 - 05.2024
Team Member
Hewlett Packard Enterprise
08.2019 - 07.2022
Sales Manager
Keurig Dr Pepper
07.2017 - 06.2019
Sales Representative
PepsiCo
01.2014 - 06.2017
Sales Manager
A1 Super Quick Dry Out
03.2010 - 05.2019
High School Diploma -
South Gwinnett High School
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