Jazmine Stricklin
Fort Worth,Texas
Summary
Experienced with addressing and resolving member inquiries effectively. Utilizes communication and problem-solving skills to enhance member satisfaction. Strong understanding of team collaboration and adaptability, ensuring seamless support in dynamic environments.
Overview
5
5
years of professional experience
Work History
Member Support Specialist
Nsight Health-Remote
04.2024 - 10.2024
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
Customer Service Representative and Dispatcher
Mobile IV Medics-Remote
05.2023 - 10.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Care Specialist I
MHMR of Tarrant County
12.2022 - 05.2023
- Identified appropriate treatment resources and recommended patients for these services.
- Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
- Advocated on behalf of clients with external stakeholders such as insurance companies and social service agencies, facilitating access to necessary treatments and resources.
- Coordinated discharge planning processes to ensure seamless transitions for clients exiting the program and returning to the community.
Interventionist Specialist-TA
Uplift Mighty PreParatory
03.2021 - 10.2022
- Developed interventions for students currently struggling or at risk of falling behind.
- Conducted small group instruction focusing on specific skill areas, allowing for targeted remediation efforts within the classroom setting.
- Monitored student progress through ongoing assessments, adjusting interventions as needed to maximize success.
- Enhanced communication between teachers, parents, and support staff by coordinating regular meetings to discuss student progress.
Medical Assistant
Uplift Mighty PreParatory
01.2020 - 03.2021
- Conducting routine health screenings, such as vision and hearing tests, to identify potential health issues.
- Administering prescribed medications to students as per the school's policies and procedures.
- Maintaining accurate and confidential health records for each student, including immunization records and health history.
- Coordinating with parents, teachers, and healthcare providers to ensure students receive appropriate care and support.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Diploma - Medical Assistant
Everest College
Fort Worth, TX04-2013
Diploma - Education
Oscar Dean Wyatt High School
Fort Worth, TX06-2010
Skills
- Effective Organizational Skills
- Effective Time Management
- Strong Attention to Detail
- Document processing
- Excellent communication
- Adaptability and flexibility
- Child development
- Classroom management
- Active listening
- Microsoft Office
Languages
English
Full Professional
Timeline
Member Support Specialist
Nsight Health-Remote
04.2024 - 10.2024
Customer Service Representative and Dispatcher
Mobile IV Medics-Remote
05.2023 - 10.2023
Care Specialist I
MHMR of Tarrant County
12.2022 - 05.2023
Interventionist Specialist-TA
Uplift Mighty PreParatory
03.2021 - 10.2022
Medical Assistant
Uplift Mighty PreParatory
01.2020 - 03.2021
Diploma - Medical Assistant
Everest College
Diploma - Education
Oscar Dean Wyatt High School
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