Jazmine Vereen
Florence,SC
Summary
Purpose-Driven representative with 7 years of experience in thriving within fast-paced environments. Skilled in communication and adaptability. I approach each task with intention, contributing to a work environment that runs efficiently and supports both team goals and company standards.
Overview
8
8
years of professional experience
Work History
Housekeeper
Crothall Healthcare
12.2024 - 12.2025
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Supported overall patient satisfaction by addressing their housekeeping requests.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Prioritized tasks based on urgency, ensuring prompt attention was given to critical areas requiring immediate attention.
Remote Customer Service Representative
Teleperformance USA
08.2020 - 12.2024
- Coordinated non-emergency medical transportation for patients, ensuring timely access to care and minimizing delays in treatment schedules.
- Managed scheduling tasks, including rescheduling, live updates, and cancellations, all while upholding HIPAA standards.
- Handled customers’ complaints and grievances with kindness, aiming for a first call resolution.
Remote Customer Service Representative
Cigna
05.2018 - 08.2020
- Processed prior authorization request across multiple medical specialties ensuring accuracy, timeliness, and full compliance with policies and standards.
- Communicated directly with healthcare providers or clinical staff to confirm documentation, explain requirements, and guide next steps with professionalism and clarity.
- Resolved issues pertaining to prior authorizations by navigating multiple internal systems, balancing speed with accuracy to maintain satisfaction and trust.
Education
GED -
Marion County Adult Education Center SC
Mullins, SC04.2018
Skills
- Attention to Detail
- Organizational Skills
- HIPAA Compliance
- One-Call Resolution
- Adaptability
- Typing 52 WPM
- Time management
- Microsoft Office Proficiency
- Communication Skills
- Prioritization
- Active listening
Timeline
Housekeeper
Crothall Healthcare
12.2024 - 12.2025
Remote Customer Service Representative
Teleperformance USA
08.2020 - 12.2024
Remote Customer Service Representative
Cigna
05.2018 - 08.2020
GED -
Marion County Adult Education Center SC