Jazmine White
Kansas City,MO
Summary
Dynamic Customer Experience Team Lead with a proven track record in enhancing service quality through effective coaching and cross-department collaboration. Skilled in delivering actionable feedback and advocating for clients, I excel in training new hires to ensure exceptional customer service from the outset.
Overview
8
8
years of professional experience
Work History
Customer Experience Team Lead
CarMax
02.2021 - 11.2025
- Created detailed reports on team performance metrics, identifying areas for improvement and implementing action plans to address them.
- Enhanced cross-functional collaboration by working closely with all departments to resolve escalated issues quickly.
- Coordinated training sessions for new hires, ensuring they were equipped with the necessary skills to provide excellent customer service from day one.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
HR Specialist
H&R Block
08.2020 - 02.2021
- Facilitated effective communication between employees and management to address concerns and resolve conflicts.
- Answered HR related questions from all H&R Block employees.
Client Support Specialist
Deluxe Corporation
01.2018 - 08.2020
- Interacted with financial institutions to set pricing for products.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Education
Bachelor of Science - Business Management
Pittsburg State University
Pittsburg, Kansas, KS12-2017
Skills
- Leadership
- Coaching and mentoring
- Teamwork
- Customer service excellence
- Feedback delivery
- Client advocacy
Timeline
Customer Experience Team Lead
CarMax
02.2021 - 11.2025
HR Specialist
H&R Block
08.2020 - 02.2021
Client Support Specialist
Deluxe Corporation
01.2018 - 08.2020
Bachelor of Science - Business Management
Pittsburg State University