Jazmine Wilkins
Mesa
Summary
I have been working in property management for the past three years, beginning my career as a leasing agent, where I quickly developed a passion for the industry. I thrive in customer service and enjoy helping people find their ideal living spaces. Adapting to the fast-paced, high-demand environment, I continuously expanded my knowledge and skills. As I gained experience in building the company's success while ensuring the well-being of residents and prospective tenants, I was given the opportunity to advance into the role of Assistant Property Manager. In this position, I absorbed as much knowledge as possible, and contributed to the company's growth. After serving as an assistant manager for two properties, I stepped into the role of property manager when leadership was needed. Managing both properties simultaneously provided me with invaluable experience in property operations, problem-solving, and adaptability. I have since left the company to pursue new opportunities for growth and professional development. I am eager to bring my expertise and passion for property management to my next role.
Overview
2
2
years of professional experience
Work History
Property Manager
Silver Star Properties
Tempe
04.2024 - 01.2025
- Managed residential properties, optimizing tenant relations, and streamlining maintenance workflows to reduce response times and significantly enhance resident satisfaction.
- Managed two underperforming properties with occupancy rates below 70%, implementing targeted leasing strategies and operational improvements that elevated both to a 97.5% occupancy rate within just five months.
- Implemented data-driven property management strategies, conducted market trend analysis, and developed competitive rental pricing models to maximize revenue and occupancy rates.
- Coordinated effectively with maintenance teams, vendors, and tenants to ensure seamless property operations, and maintain high occupancy levels.
- Supervised lease agreements, tenant screening processes, and financial reporting, while ensuring strict adherence to property management regulations and industry standards.
- Introduced innovative digital property management solutions to enhance tenant communication, and streamline maintenance request tracking for improved efficiency.
- Restructured the maintenance scheduling system, achieving a notable reduction in repair response times, and a marked increase in tenant satisfaction scores.
Assistant Property Manager
Silver Star Properties
Tempe
02.2024 - 03.2024
- Collected first month's rent along with security deposit prior to move-in date.
- Conducted market research to determine competitive rental rates for properties.
- Assisted property manager in leasing and marketing activities.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Ensured compliance with local laws and regulations related to property management.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Interacted with potential renters during showings providing information about the property features.
Leasing Agent
Capilono Properties
Mesa
05.2023 - 02.2024
- Lead property viewings and lease negotiations, manage tenant applications, and drive high occupancy rates through strategic market analysis and proactive client relationship management.
- Oversee rental application processing, conduct comprehensive background checks, and ensure full compliance with property management regulations while maintaining meticulous documentation.
- Cultivate strong relationships with prospects and tenants, collaborate with maintenance teams, and facilitate seamless move-in processes to optimize tenant satisfaction.
- Implement effective digital marketing strategies to enhance property visibility, streamline the application process, and increase exposure in competitive real estate markets.
- Analyze market trends, adjust rental pricing strategies, and develop targeted marketing initiatives to minimize vacancy periods and maximize revenue generation.
- Foster collaborative partnerships with maintenance teams and property stakeholders to swiftly address tenant concerns and ensure high levels of tenant satisfaction.
- Streamlined property management operations, optimized tenant screening processes, and maintained detailed financial records for residential portfolios.
- Coordinated maintenance requests, reduced response times, and implemented digital documentation system to enhance property management efficiency.
- Built strong relationships with tenants and vendors while managing lease agreements and ensuring compliance with property regulations.
- Partnered with maintenance teams and property owners to resolve issues promptly and enhance tenant satisfaction levels.
- Implemented comprehensive property inspection protocols, identifying and addressing maintenance issues before they escalated into major repairs.
- Launched preventive maintenance program, resulting in substantial cost savings and increased property value through proactive repairs and upgrades.
Education
High School Diploma -
Mesa High School
05-2022
Skills
- Leasing Management
- Tenant Relations
- Communication
- Yardi
- CRM
- Budgeting
- Marketing
- Fair Housing
- Training
- Customer Service
- Maintenance
- Management
- Property Management
- Lease Administration
- Vendor Management
- Conflict Resolution
- Team Leadership
- Negotiation
- Strategic Planning
- Time Management
- Data Analysis
Personal Information
Title: Assistant Property Manager
Timeline
Property Manager
Silver Star Properties
04.2024 - 01.2025
Assistant Property Manager
Silver Star Properties
02.2024 - 03.2024
Leasing Agent
Capilono Properties
05.2023 - 02.2024
High School Diploma -
Mesa High School