Jazmine T Williams
Sandy Springs,USA
Summary
Dynamic and personable professional with a proven track record in customer service and sales management. Eager to leverage strong communication skills and problem-solving abilities in a collaborative team setting. Committed to delivering exceptional service and driving performance while fostering a positive experience for customers and colleagues. Passionate about contributing to an organization that prioritizes high-quality service and values personal growth within a fast-paced, people-first environment. Ready to make a meaningful impact by enhancing customer satisfaction and achieving sales goals.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Life Insurance Agent
Family 1st Life
04.2023 - 01.2026
- Sold life insurance policies to individuals and families through needs-based consultations
- Built and led a team of 20 licensed agents; provided coaching, training, and sales support
- Conducted weekly team meetings and performance reviews to ensure agents met individual sales goals
- Developed duplicatable systems for lead generation, script usage, and objection handling
- Personally closed high-ticket policy deals and helped team members increase their close rates
- Promoted a culture of integrity, motivation, and accountability
Life Insurance Agent
American Income Life
11.2018 - 04.2023
- Sold life insurance policies to individuals and families through in-person and phone consultations
- Educated clients on policy options, helping them understand value and long-term financial impact
- Closed high-ticket policy deals by identifying pain points and customizing coverage solutions
- Used rapport-building and empathy to convert hesitant prospects into loyal clients
- Managed pipeline, follow-ups, and renewals using CRM software and detailed tracking
- Consistently achieved monthly sales goals
Customer Service Representative
Apple care
06.2016 - 07.2018
- Provided excellent front-line support to customers, resolving issues quickly and professionally
- Developed deep listening skills and product knowledge to de-escalate complaints
- Communicated with empathy while maintaining brand standards and retention goals
- Used CRM systems to track interactions, follow up, and ensure satisfaction
- Often turned frustrated callers into repeat, satisfied customers
Sales Representative
Vonage
01.2013 - 12.2015
- Sold home phone services while also providing post-sale customer support
- Maintained ongoing communication to ensure satisfaction and reduce churn
- Handled technical questions, billing inquiries, and service upgrades
- Balanced sales goals with customer retention and loyalty efforts
Education
High School Diploma -
Basic Knowledge Academy
Atlanta, GASkills
- Upselling & Cross-Selling
- Call Handling & Conflict Resolution
- Order Processing & Fulfillment
- Written & Verbal Communication
- Time management & Multitasking
- Time Management & Multitasking
- Team Collaboration
Certification
- Certified Life Coach
- Currently Training: Certified child etiquette consultant
- Life Insurance Agent
Timeline
Life Insurance Agent
Family 1st Life
04.2023 - 01.2026
Life Insurance Agent
American Income Life
11.2018 - 04.2023
Customer Service Representative
Apple care
06.2016 - 07.2018
Sales Representative
Vonage
01.2013 - 12.2015
High School Diploma -
Basic Knowledge Academy