Shane DuBose
Houston,TX
Summary
Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Life Insurance Agent
American Income Life
Houston, TX
02.2023 - 06.2024
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Conducted market research to identify potential new products and services.
Home Security Installation and Sales
Safehaven and Bulldog Security
Houston, TX
06.2017 - 10.2022
- Installed and maintained security systems, including CCTV cameras and door access control systems.
- Programmed and configured security system components to meet customer requirements.
- Troubleshot technical issues with existing security systems.
- Performed regular maintenance on security equipment, ensuring optimal performance.
- Assisted in the design of new security installations according to customer needs.
- Provided training to customers on how to use their newly installed security systems.
- Build clientele through exemplary customer service and upselling of needed equipment. Maintained weekly upsell average of $1000.00
Manager of End User Computing
NWN
Houston, TX
04.2016 - 12.2016
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Shared Services Manager
Weatherford
Houston, TX
02.2008 - 02.2016
- Provided technical support to ensure successful implementation of shared services.
- Developed strategies for cost optimization, process improvement and automation of shared services operations.
- Collaborated with other departments to identify opportunities for leveraging shared service capabilities across the organization.
- Created and maintained detailed documentation regarding processes, procedures, and policies related to shared services operations.
- Monitored performance metrics related to customer service levels, turnaround time, quality standards.
- Coordinated with vendors on various aspects such as pricing models, contractual agreements, billing cycles.
Education
Some College (No Degree) -
University of Louisiana At Lafayette
Lafayette, LASkills
- Client Relationship Management
- Performance Tracking
- Asset Protection
- Client Retention
- Policy Management
- Asset protection expertise
- Upselling strategies
- Human Resources Management
- Operational Excellence
- Customer Service
- Emergency Response
- Cost Control
- Process Improvement
- Revenue Forecasting
- Schedule Management
- Project Planning
- Staff Management
- Employee Development
- Multitasking
- Attention to Detail
- Positive Attitude
- Adaptability
- Reliability
- Security standards expertise
- Security and fire alarm maintenance
- Issue diagnosis
- Power Distribution
- Safety procedures and regulations
- Quality Assurance
- Troubleshooting Techniques
- Safety Compliance
- Effective customer communication
- Upselling abilities
- Upselling proficiency
- Cross-Selling and Upselling
- Product Upselling
Timeline
Life Insurance Agent
American Income Life
02.2023 - 06.2024
Home Security Installation and Sales
Safehaven and Bulldog Security
06.2017 - 10.2022
Manager of End User Computing
NWN
04.2016 - 12.2016
Shared Services Manager
Weatherford
02.2008 - 02.2016
Some College (No Degree) -
University of Louisiana At Lafayette
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